Security Console Room Operator

Date: Feb 12, 2019

Location: Erie, PA, US, 16530

Job requisition: 13364
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Division or Field Office:

Corporate Services Division

Department of Position: Corporate Security Department 

Work from:

Corporate Office in Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under moderate supervision, maintains and operates a 24 hours/7 days a week security and fire/life safety command center. Operates and monitors ERIE's critical technical security and fire/life safety systems for the home office complex and designated field offices. Provides limited system support with the daily operation and maintenance of all the involved security console room systems.


  • There are two (2) positions available
  • The selected candidates will work from our Corporate Office in Erie, PA

Duties and Responsibilities

Monitors the operation of all the Facilities Security Console Room systems including; fire/life safety, card access, physical security, hybrid digital video (CCTV), building heating and ventilation (HVAC) and all related proprietary systems and databases.


Maintains and applies an operational working knowledge of ERIE's technical security and fire/life safety systems.


Functions as an operator of the licensed 24 hours/ 7 days a week emergency command center for all fire and security alarms for the Home Office complex and designated field and remote offices. Follows established protocols, operational procedures, and guidelines for all alarm responses as required. Dispatches both internal security officers and all responding external emergency agencies for all fire and security alarms. Responsible for initiating all in-house notifications to all required emergency responder(s) and involved management personnel.


Follows established guidelines and procedures, actively operates and monitors The ERIE's digital video surveillance CCTV system. Engages proactive security principles to utilize the CCTV system to enhance the over-all safety, security, and protection of The ERIE's employees and its assets.


Follows established guidelines and procedures, actively operates and monitors The ERIE's card access/security system for access control and security alarm monitoring for the Home Office and designated Field Offices.


Monitors and answers all Home Office and designated Field Office emergency employee phones, duress alarm locations, intercom stations, video intercom locations. Formally initiates response to all emergency situations and requests for assistance according to established procedures and guidelines.


Assists and coordinates the implementation of the established crisis event response plans, following all policies and procedures related to fire alarms, security breaches, criminal offenses, injuries and accidents or all other improprieties or emergency events. Works with all public authorities as required.


Operates as the first point of contact for enterprise wide emergency events and communications between both internal and external parties involving all associated activities. Becomes the central point of communication for both the EOC and external emergency agencies. Acts as a liaison between the Police, Fire, 911 Dispatch Centers, and all related emergency departments.


Assists with the preparation of the required documentation and reports for all security related incidents, including for all emergency and/or security related matters. Works to produce and maintain the continuity of all detailed records or evidential material required in a clear, concise, legible format. This can include incident logs, complaint reports, video archive operations and all other related documentation.


Assists with the operation, maintenance, and implementation of The ERIE's access/ID badging and Visitor Management systems.


Assists with the daily operations of all the security console room activities and duties; including; access control, visitor management, radio dispatch, answering the phone, active alarm monitoring and fire system control operations.


Ability To Learn And Follow Procedures

Ability To Maintain Composure

Ability to Manage Complexity

Detail Orientation

Developing And Maintaining Relationships

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Problem Analysis

Service Orientation

Stress Tolerance

Switching Tasks


High school diploma or GED required. Bachelor's degree in a related field preferred. Two years experience working with security systems, card access systems, digital video systems, fire/life safety systems, or related experience required. Experience working as part of an emergency command center, and/or security surveillance system environment preferred. Working knowledge of the Windows Operating systems, Microsoft Office, database, spreadsheet and report writing software preferred. Familiarity and understanding of security and fire/life safety policies, codes, and practices preferred. The incumbent must be willing to work all shifts on a rotating basis, including weekends, and holidays. Acceptance of overtime hours required.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Rarely

Driving; Occasional (<20%)

Pushing/Pulling; Rarely

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely

Nearest Major Market: Erie

Job Segment: Database, Technology

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