Claims Support Specialist II

Date: Mar 10, 2018

Location: Murrysville, PA, US, 15668

Job requisition: 7025
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Position Summary

Under moderate supervision, performs clerical and administrative activities.


There are two postions available.

Duties and Responsibilities

  • Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.
  • Enters and proofreads correspondence, forms and related materials, and transcribes dictation and statements. Generates, sorts and distributes automated form letters.
  • Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquires with customer service as a priority.
  • Assists claims personnel with various activities, as required, including accessing and verifying Policyholder information, providing other information, completing paperwork and preparing file jackets and entering loss reports and/or claims information into the claims management system. Maintains diary systems of open claim files as required.
  • Enters/issues checks and related information, and completes daily balancing and batching activities as required.
  • Mentors and trains less experienced staff as needed.
  • Competencies

    Ability To Maintain Composure

    Detail Orientation

    Developing And Maintaining Relationships

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Oral Communication

    Planning And Organizing

    Problem Analysis

    Service Orientation

    Stress Tolerance

    Time Management

    Writing Skills


    Minimum Required Education Equivalents

    • Associate's degree in business or related field; or
    • High School Diploma or GED and two years clerical or office experience, required.

    Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMA Select tests required. Working knowledge of word processing software required. Experience in the insurance industry preferred. Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or INTRO courses, preferred. Valid driver's license preferred.

    Physical Requirements

    Lifting 0-20 lbs; Frequent (50-80%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Occasional (<20%)

    Driving; Rarely

    Pushing/Pulling; Frequent (50-80%)

    Manual Keying/Data Entry; Frequent (50-80%)

    Climbing; Rarely

    Nearest Major Market: Pittsburgh

    Job Segment: Claims, Insurance

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