Liability Claims Supervisor

Date: Feb 12, 2019

Location: Silver Spring, MD, US, 20914

Job requisition: 13242
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Division or Field Office:

Silver Spring Branch Office

Department of Position: Claims Department 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Supervises, trains and monitors the activities of assigned liability claims adjusters and other claims personnel.

  • This is a Commercial General Liability Supervisor position.
  • This candidate will work at the Silver Spring Branch office.

Duties and Responsibilities

  • Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
  • Supervises activities of liability adjusters and other claims personnel. Provides extensive training and guidance, reviews daily work and monitors workloads. Participates in Employee development.
  • Reviews liability adjuster claims on a regular basis in accordance with company policy. Checks for coverage, ensuring timely investigation, reserves and resolution of claims while maintaining fair and adequate settlement amounts. Acts as a resource for answering claims questions and inquiries. Provides additional services as required. Takes action as necessary.
  • Reviews claim correspondence and provides counsel on further action.
  • Maintains and applies a working knowledge of liability adjuster's files. Maintains knowledge of statutory laws.
  • Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
  • Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.
  • Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of liability adjusters and outside legal counsel as required.
  • Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.
  • Assists claims manager and may act on his/her behalf as necessary.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Business Acumen

    Decision Making

    Developing And Maintaining Relationships

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Leadership Skills

    Planning And Organizing

    Problem Analysis

    Service Orientation

    Time Management


    Minimum Required Education Equivalents Bachelor's degree in business or related field and two years liability claims experience; or Associate's degree in business or related field and four years liability claims experience; or High school diploma and six years liability claims adjusting experience required. Strong knowledge of statutory laws required. Completion of Associate in Claims (AIC) designation preferred. The position requires the incumbent to provide support for property claims during periods of heavy volume.  Appropriate license as required by state.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Occasional (<20%)

    Driving; Rarely

    Pushing/Pulling; Occasional (<20%)

    Manual Keying/Data Entry; Often (20-50%)

    Climbing; Rarely

    Nearest Major Market: Washington DC

    Job Segment: Claims, Liability, Adjuster, Insurance

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