IT Analyst (Claims, Business Analyst)

Date: Feb 11, 2020

Division or Field Office:

Business Apps & Sprt Division

Department of Position: Claims Tech Department 

Work from:

Millcreek, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

Who We’re Seeking: A talented, creative, and motivated business analyst to help develop and integrate new and innovative claims service solutions into our core platform, Guidewire’s ClaimCenter.  Someone eager and skillful in working in a fast-paced, team environment, who wants to champion change during an exciting technology renaissance in the insurance industry.

Who We Are: As ERIE Claims’ strategic partner, the Claims Technology Portfolio is dedicated to enhancing and innovating services offered to our customers, agents, and employees.  Our dedicated teams are challenged with continuing to improve ERIE’s award winning customer service by making our systems and processes more efficient.

What You’ll Do: As a Business Analyst you will deliver project initiatives that will meaningfully shape ERIE’s Claims operations.  You will work closely with our business partners to integrate with several industry leading vendors and emerging technologies to improve and transform how ERIE processes claims and services our customers.

You will play a pivotal role in bringing together initiatives by eliciting requirements, driving solutions, ensuring a high-level of quality, and cultivating change.  Our business analysts make it easier for our employees to help our customers in their darkest hours.

What You’ll Need:

• Passion, determination, and creativity

• Strong desire to make impactful and meaningful change

• Communication skills to effectively unite teams and gain shared understandings

• Ability to garner trust and mutual respect to build foundational professional relationships within and across teams

• Willingness and aspiration to invest time to grow and develop skills, talents, and disciplines in yourself and others

• Ability to lead various stakeholders to elicit requirements, design solutions, and drive decisions

• Experience delivering solutions in a formal SDLC environment

• Claims lifecycle and processing knowledge is preferred; a desire and aptitude to learn is required

Duties and Responsibilities

Analyzes business or technical processes with a moderate to high impact for stakeholders.


Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.


Utilizes technical guidance received from leaders and higher-level peers to address complex problems and projects. 


Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).


Ensures actions are in alignment with enterprise strategies.


Participates in the execution and implementation of solutions.


Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Using Tables And Graphs

Minimum Educational Requirements and Experience Equivalencies: • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or • Associate's degree in a technical field, plus four years' related experience; or • High school diploma plus six years' related experience.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Erie

Job Segment: Claims, Business Analyst, User Experience, Business Intelligence, Insurance, Technology