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Inside Claims Representative

Date: May 10, 2022

Location: Canton, OH, US, 44718

Company: Erie Insurance

Division or Field Office:

Customer Service Division

Department of Position: Zone Operations Dept 

Work from:

 

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Handles liability and property claims within designated authority. Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations and field office procedures.

 

  • There are two positions available.
  • The candidate must reside in the territory serviced by the Canton, OH branch.
  • This position will be a full time work from home position with evening and Saturday shifts REQUIRED on a rotating basis.
  • Hours will be:  Monday - Friday 8:00 am - 4:30 pm during the initial 90 day training period.  The schedule will adjust to Monday - Friday 9:00 am to 5:30 pm after training is completed.  Evening shift (until 7:30 pm) and Saturdays will be on a "to be determined" rotating cadence that aligns with ERIE's business and service requirements. 
  • Schedule is subject to change based on business and service needs.
  • All Employees that work remotely must have access to internet service bandwidth speeds that meet ERIE’s requirement of 50 mbps download and 10 mbps upload.  

Duties and Responsibilities

Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. Documents claim files and facilitates processing of claims in collaboration with other departments. Assigns outside experts when necessary to assist in investigation and in support of potential recovery.

Establishes contact with all parties involved in the claim in accordance with ERIEs expectations.

Evaluates and negotiates claims, recognizes subrogation opportunities and initiates action. Issues checks for settlement or declines payment within designated authority.

Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.

Obtains additional information as required to determine ERIE's liability.

Duties and Responsibilities (cont'd if applicable)

Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims.

Learns and maintains knowledge of liability laws for each state. Learns and maintains knowledge of motor vehicle codes.

Responds to intercompany arbitration applications. Files contentions and supporting documents on behalf of the insured/driver.

Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation or new legislation.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge

Qualifications

Education Equivalents

 

High school diploma or GED and three years of related claims handling or customer service experience required; or

 

Associate's degree and 1 year of related claims handling or customer service experience required; or

 

Bachelor's degree required.

 

Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred. Ability to obtain appropriate license as required by state within 90 days of employment in role.  Position requires incumbents to provide support for property claims during periods of heavy volume.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely


Nearest Major Market: Canton
Nearest Secondary Market: Akron