Claims Support Specialist II

Date: Oct 17, 2020

Division or Field Office:

Charlotte Branch Office

Department of Position: Claims Department 

Work from:

Charlotte, NC


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under minimal supervision, performs claims/zone support activities.

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Duties and Responsibilities
Ability To Maintain Composure
Detail Orientation
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Problem Analysis
Service Orientation
Stress Tolerance
Time Management
Writing Skills
  • Minimum Required Education Equivalents
  •  Associate's degree in business or related field; or
  •  High School Diploma or GED and two years customer service in a professional setting, administrative, claims support or office experience, required.
  •  Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred.
  • Completion of LOMASelect tests required. Passing score on LOMA Select tests required.
  • Working knowledge of word processing and spreadsheet software required. Experience in the insurance industry preferred.
  • Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or INTRO courses, preferred.
  • Valid driver's license preferred.
Physical Requirements
Lifting 0-20 lbs; Frequent (50-80%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Frequent (50-80%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Charlotte

Job Segment: Claims, Law, Liability, Workers Compensation, Insurance, Legal, Human Resources