Associate IT Business Support Specialist
Date: Jan 6, 2025
Location: Erie, PA, US, 16509
Company: Erie Insurance
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Division or Field Office: |
Enterprise IT Infrastructure & Operations Division |
| Department of Position: | Infrastructure Admn & Ops Dept |
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Work from: |
Corporate Office, Erie PA |
| Salary Range: |
$29,025.00 - $46,364.00 * salary range is for this level and may vary based on actual level of role hired for |
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Provides business support for a single department/team or a large line of business, function and/or those with new or familiar products or services. Utilizes established business policies and processes, affecting a limited number of stakeholders. May perform duties in one or more of the following disciplines: Admin Support Events Inventory Invoicing Reconciliation
What You'll Do:
This opportunity is for an Associate Business Support Specialist and will focus on processing daily transactional documents and customer request work while focusing on quality and meeting SLAs. This individual must be able to work rotating days and shifts (1st/2nd/3rd), holidays, and required overtime.
Preferred Experience & Skills:
Experience with commercial printing equipment, Adobe Acrobat, Microsoft Office products, able to multitask, meet deadlines, attention to details, customer service, dealing with vendors.
What Makes You Stand Out:
Understanding of the print to mail operations focusing on the quality of product we produce
Work on a highly efficient team
Work in a high volume environment
Provide the tangle piece for our customers
Duties and Responsibilities
- Plans, organizes and coordinates communications, events, meetings and training.
- Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
- Assists with documentation, invoicing and/or reporting.
- May function as lead or point of contact.
The first two duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Capabilities
- Self-Development
- Collaborates
- Cultivates Innovation
- Instills Trust
- Decision Quality
- Values Diversity
- Nimble Learning
- Customer Focus
- Optimizes Work Processes
- Ensures Accountability
- Information Management Skills
- Job-Specific Knowledge
- Using Tables And Graphs
Qualifications
Minimum Educational Requirements
- High school diploma, or GED, with some experience in business support.
Physical Requirements
- Lifting/Moving 0-20 lbs; Occasional (<20%)
- Lifting/Moving 20-50 lbs; Occasional (<20%)
- Ability to move over 50 lbs using lifting aide equipment; Rarely
- Driving; Occasional (<20%)
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Climbing/accessing heights; Rarely
Nearest Major Market: Erie
