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Business Process Analyst

Date: Jul 25, 2021

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

ERIE Experience Division

Department of Position: Continuous Improvement Dept 

Work from:

Home Office, Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under moderate supervision, is responsible for the review, analysis and optimization of related aspects of current and future business processes.  Drives continuous business improvement by evaluating, developing, and supporting the implementation of recommended process and system changes.


*** There are (3) positions available ***

*** This position is being reposted, if you already applied, you do not need to apply again ***

Duties and Responsibilities

Analyzes, defines and documents detailed process workflows through user interviews, facilitated workshops and subject matter expert engagement. Develops a clear understanding of the core accountabilities within the process. Ensures the focus of activity is concentrated on the highest priority needs of the business.


Participates in the development of future business processes and organizational structures needed to support new products and/or services. Documents future processes to determine how to proactively improve current business for the development of future procedures and models. Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.


Develops continuous improvement processes and strategies for current business procedures and systems.  Collaborates with key stakeholders to Identify the challenges and opportunities to improve the business process and their impact.


Delivers fact based findings and recommendations and escalates issues identified during review and analysis to stakeholders.


Generates and compiles reports, complete with recommended improvements to business processes and operational procedures. Builds the business case for a process or system change and provides detailed input into the change management and implementation.


Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.


Develops and maintains effective working relationships with supporting area management and staff.


Develops and issues communications for business process changes.


Escalates problems and mitigations to Manager.


The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Presentation Skills
Problem Analysis
Service Orientation
Time Management


The minimum education and experience requirements are as follows:


Bachelor's degree and two years of analytical, process, or business experience related to the specific business line; or


Associates degree and four years of analytical, process, or business experience related to the specific business line; or


High school equivalent and six years of analytical, process, or business experience related to the specific business line.


Strong analytical, communication, and problem solving skills required.   A Deep understanding of relevant content knowledge required. Working knowledge of database, spreadsheet, presentation software, and data retrieval methods required. Experience utilizing reporting software and reporting tools preferred.  A general business process improvement designation or certification such as Lean Six Sigma or Business Process Management (BPM) preferred.


All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth.  For this purpose, business class internet means internet service with a static IP address,  dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics.  The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIE’s systems.

Physical Requirements

Climbing; Rarely
Driving; Rarely
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Rarely
Lifting Over 50 lbs; Rarely
Manual Keying/Data Entry; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)

Nearest Major Market: Erie