Document Processing Specialist I

Date: Sep 12, 2023

Location: Erie, PA, US, 16504

Company: Erie Insurance

Division or Field Office:

Customer Service Division

Department of Position: Mail & Document Services Dept 

Work from:

Corporate Office, Erie PA- Remote 
Salary Range:

$25,361.00 - $40,511.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Under close supervision processes documentation. May be responsible for one or more of the following methods: correspondence (transcribed dictation) or imaging.

Duties and Responsibilities

Processes documents utilizing required method.


Updates and maintains statistical database of completed jobs to track operator/department activity.


Specific duties by discipline:




Transcribes dictated correspondence as well as documents and projects from other media for Word Processing users, according to standards and procedures.


Types and proofreads documents.


Reviews final copies for accuracy, and queues to remote printers.


Updates and maintains statistical database as needed to track operator/department activity.


Develops and maintains a working knowledge of various word processing and other software.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Values Diversity
Nimble Learning
Job-Specific Knowledge
Customer Focus
Cultivates Innovation
Instills Trust
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Decision Quality


High school diploma or GED required. Must be able to work as a remote Employee after training period. Correspondence: Proven ability to type 55 wpm required. Proficient in computer technology required, including troubleshooting systems. Thorough knowledge of current version of Microsoft Office required. Working knowledge of spreadsheet and/or graphics software preferred. 

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Driving; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Constant (>80%)
Climbing/accessing heights; Rarely

Nearest Major Market: Erie