GSOC Associate Watch Officer

Date: May 20, 2024

Location: Erie, PA, US, 16506

Company: Erie Insurance

Division or Field Office:

Office of the Secretary of General Counsel

Department of Position: Crisis Prevention & Mgmt Dept 

Work from:

Erie Insurance Home OFfice
Salary Range:

$48,371.00 - $77,269.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Under the guidance and support of Senior GSOC Watch Officer and/or GSOC Watch Officer, maintains and operates 24 hours/7 days a week security and fire/life safety Global Security Operations Center (GSOC). Operates and monitors ERIE's critical technical security and fire/life safety systems for the home office complex and designated field offices. Provides limited system support with the daily operation and maintenance of all the involved GSOC systems.


  • The schedule for successful candidates in this position will be a rotating shift.
  • This is an in office position

Duties and Responsibilities

Functions as an Associate Watch Officer of the licensed 24 hours/ 7 days a week GSOC for fire and security alarms for the Home Office complex and designated field and remote offices. Follows established protocols, operational procedures, and guidelines for alarm responses under the guidance/direction of a Senior GSOC Watch Officer and/or Watch Officer. Dispatches both internal security officers and responding external emergency agencies for fire and security alarms. Responsible for initiating in-house notifications to required emergency responder(s) and involved management personnel.

With the assistance of GSOC leadership, develops an understanding of the established guidelines and procedures, actively operates and monitors The ERIE's digital video surveillance CCTV system. Engages proactive security principles to utilize the CCTV system to enhance the overall safety, security, and protection of The ERIE's employees and its assets.

Acts in accordance with operational procedures and protocols actively operates and monitors The ERIE's card access/security system for access control and security alarm monitoring for the Home Office and designated Field Offices.

Provides real time intelligence regarding event escalation and/or emergency situations, including emergency communications through the emergency notification system and the execution of supporting contingency and continuity plans for onsite offices, regional facilities, and enterprise-level operations, including potentially temporarily relocating to another site in the area for emergency or test scenarios

Assists with the operation, maintenance, and Implementation of the ERIE’s access/ID badging and Visitor Management systems. 

Under the direction of a GSOC Watch Officer and/or GSOC Senior Watch Officer gains an understanding of how to appropriately monitor and answer all Home Office and designated Field Office emergency employee phones, duress alarm locations, intercom stations, and video intercom locations. Formally initiates response to all emergency situations and requests for assistance according to established procedures and guidelines.

Assists with the implementation of the established crisis event response plans, following all policies and procedures related to fire alarms, security breaches, criminal offenses, injuries and accidents or all other improprieties or emergency events. Works with all public authorities as required.

Operates as the first point of contact for enterprise-wide emergency events and communications between both internal and external parties involving all associated activities. Becomes the central point of communication for both the EOC and external emergency agencies. Acts as a liaison between the Police, Fire, 911 Dispatch Centers, and all related emergency departments.

Assists with the preparation of the required documentation and reports for all security related incidents, including for all emergency and/or security related matters. Works to produce and maintain the continuity of all detailed records or evidential material required in a clear, concise, legible format. This can include incident logs, complaint reports, video archive operations and all other related documentation.

Assists with the operation, maintenance, and implementation of The ERIE's access/ID badging and Visitor Management systems.

The first 4 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Customer Focus
Nimble Learning
Values Diversity
Cultivates Innovation
Decision Quality
Ensures Accountability
Instills Trust
Optimizes Work Processes


High school diploma or GED required. Bachelor's degree in a related field preferred.

Two years’ experience working with security systems, card access systems, digital video systems, fire/life safety systems, or related experience required.

Experience working as part of an emergency command center, and/or security surveillance system environment preferred.

Working knowledge of the Windows Operating systems, Microsoft Office, database, spreadsheet and report writing software preferred.

Familiarity and understanding of security and fire/life safety policies, codes, and practices preferred.

The incumbent must be willing to work all shifts on a rotating basis, including weekends, and holidays. Acceptance of overtime hours required.








Physical Requirements

Climbing/accessing heights; Rarely
Driving; Occasional (<20%)
Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie