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IT Administrator

Date: Oct 5, 2022

Location: Erie, PA, US, 16509

Company: Erie Insurance

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Home or Erie Corporate Office

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Performs old to new system upgrades within the same family or class, possibly involving new vendor(s) or significant changes to current technology. Performs regular testing of systems to ensure performance metrics are being met. Actions affect critical platforms with a limited number of stakeholders and are of moderate to high level complexity. May perform duties in one or more of the following disciplines: Database System Network Middleware.

 

This is an opportunity for an IT Administrator and will focus on:

  • Technical oversight and support for DR
  • Coordination and guidance in supporting all disciplines of Disaster Recovery and Tech Resiliency
  • Assist in development and creation of technical contingency planning, policies, and procedures
  • Assists in execution, training and reporting of items related to major program initiatives and projects related to disaster recovery and tech resiliency
  • Helps identify and incorporate changes in financial service regulatory requirements
  • Participate in Major Incident escalation and coordination
  • Emphasizes corporate-level response and recovery, operational risk and Governance and Regulatory program components
  • Build relationships and facilitate conversations with key stakeholders through IT and the Business in relation to IT DR activity
  • Run small internal initiatives as needed
  • Help leadership manage a strategic vendor partnership
  • Drive efficiency enhancements and process improvements
  • Manage and answer Audit questions and findings
  • Role is enduring and best owned by Erie

Preferred Experience & Skills:

  • Basic knowledge of Disaster Recovery practice
  • Basic knowledge of SharePoint & Service Now

Candidates within our operating footprint may be considered for remote work. Current approved states for remote work are: DE, FL, GA, IL, IN, KY, MD, NC, NJ, NY, OH, OK, PA, SC, TN, TX, VA, Washington DC, WV and WI

Duties and Responsibilities

Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.

 

Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.

 

Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.

 

Ensures maintenance of system, tracks systems performance regularly and recommends improvements where applicable.

 

Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

 

Analyzes requests for technology changes and customization by consulting with end-user and other IT disciplines to determine requirement.

Assesses system impact of proposed changes and makes recommendations that ensure consistency with existing system standards and future system implementation goals.

 

Participates as a team member and contributes to team projects.

 

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

 

Competencies

Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Coding And Converting
Information Management Skills
Job-Specific Knowledge
Proofing Text And Numbers
Using Tables And Graphs

Qualifications

Minimum Educational Requirements and Experience Equivalencies: Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or  Associate's degree in technical field, plus four years' related experience; or High school diploma plus six years' related experience.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely


Nearest Major Market: Erie