IT Administrator

Date: Sep 27, 2019

Division or Field Office:

Information Technology Division
Department of Position: Infrastructure Admn & Ops Dept 

Work from:

 Corporate Office, Erie PA

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Performs old to new system upgrades within the same family or class, possibly involving new vendor(s) or significant changes to current technology. Performs regular testing of systems to ensure performance metrics are being met. Actions affect critical platforms with a limited number of stakeholders and are of moderate to high level complexity. May perform duties in one or more of the following disciplines: Database System Network Middleware

 

This Enterprise System Management position will focus on administration of the tools that are monitoring enterprise application performance, infrastructure status and log collection.

Duties and Responsibilities
  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.
  • Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
  • Ensures maintenance of system, tracks systems performance regularly and recommends improvements where applicable.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Analyzes requests for technology changes and customization by consulting with end-user and other IT disciplines to determine requirement. Assesses system impact of proposed changes and makes recommendations that ensure consistency with existing system standards and future system implementation goals.
  • Participates as a team member and contributes to team projects.
    • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Business Acumen
    Coding And Converting
    Decision Making
    Developing And Maintaining Relationships
    Influencing Skills
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Planning And Organizing
    Problem Analysis
    Proofing Text And Numbers
    Resourcefulness
    Service Orientation
    Time Management
    Using Tables And Graphs
    Qualifications

    Minimum Educational Requirements and Experience Equivalencies: • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or • Associate's degree in technical field, plus four years' related experience; or • High school diploma plus six years' related experience.

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Rarely
    Driving; Occasional (<20%)
    Pushing/Pulling; Rarely
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely


    Nearest Major Market: Erie
    Job Segment: Consulting, Database, Middleware, Testing, Technology

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