IT Analyst (Data/Business)

Position Summary

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

What You'll Do:

This is an opportunity for an Associate IT Anlayst (9), IT Analyst (11) or Sr IT Analyst (13). The IT Analyst position for the delivery team involves taking on new responsibilities, learning, creating KB articles, training, and supporting organizational changes. Tasks include supporting customer interactions, help with implementing IT solutions, and collaborating with departments to ensure a great employee experience.

• There are 2 positions available.

Preferred Experience & Skills:

• Background in data analysis and business analysis.
• Experience with general IT support and Agile methodologies.
• Communication and collaboration skills to work effectively with different departments.
• Ability to manage multiple projects and prioritize tasks to meet deadlines
• General understanding of IT systems, software deployment, and troubleshooting.
• Ability to create clear and concise KB articles and technical documentation.
• Willingness to support conducting training sessions and creating training materials.

What Makes You Stand Out:

• Strong problem-solving skills: The ability to identify issues and develop effective solutions is highly valued.
• Adaptability and willingness to learn: Being open to new ideas and continuous learning.
• Teamwork: Collaborating effectively with other team members and departments.

Duties and Responsibilities

• Analyzes business or technical processes with a moderate to high impact for stakeholders.
• Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.
• Ensures actions are in alignment with enterprise strategies. 
• Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).
• Utilizes technical quidance received from leaders and higher-level peers to address complex problems and projects. 
• Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
• Participates in the execution and implementation of solutions.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience.
• Associate's degree in a technical field, plus four years' related experience.
• High school diploma plus six years' related experience.

Physical Requirements