IT Analyst (IT Facilities)

Date: Mar 9, 2020

Division or Field Office:

Information Technology Division
Department of Position: Infrastructure Admn & Ops Dept 

Work from:

 Corporate Office, Erie PA

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

The following qualifications would be strongly preferred:

  • An understanding of IT connectivity concepts (Ethernet, fiber, servers, network hardware)
  • An understanding of Inside Plant (ISP) and Outside Plant (OSP) telecommunications concepts
  • An understanding of IT infrastructure daily operations and procedures
  • Ability to read and comment on construction documents
  • An understanding of Network/Telecom equipment power requirements and distribution
  • Ability to work with multiple groups and coordinate and/or design IT construction efforts
  • Ability to assist with troubleshooting of Network/Telcom equipment
  • Ability to handle multiple projects concurrently and provide real-time updates
  • Willingness & ability to travel to Erie Insurance Branch Office locations (less than 20%)


 

Duties and Responsibilities

Analyzes business or technical processes with a moderate to high impact for stakeholders.

 

Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.

 

Utilizes technical guidance received from leaders and higher-level peers to address complex problems and projects. 

 

Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).

 

Ensures actions are in alignment with enterprise strategies.

 

Participates in the execution and implementation of solutions.

 

Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Resourcefulness
Service Orientation
Time Management
Using Tables And Graphs
Qualifications

Minimum Educational Requirements and Experience Equivalencies: • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or • Associate's degree in a technical field, plus four years' related experience; or • High school diploma plus six years' related experience.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely


Nearest Major Market: Erie
Job Segment: Telecom, Telecommunications, User Experience, Business Intelligence, Technology

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