IT Analyst

Date: Nov 17, 2019

Division or Field Office:

Business Apps & Sprt Division

Department of Position: Personal Lines Tech Department 

Work from:

Corporate Office, Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

This position is for an IT Quality Assurance Analyst on the DSpro Web Delivery Team.  DSpro Web is ERIE’s Personal Lines of Business application our agents use to quote and sell Auto, Home, and PCL products.  The team designs and builds software solutions to deliver Grow the Business initiatives for our business partners, agents, and customers.  Agile methodology is utilized. 

Primary responsibilities for this role are:

  • Analyze user requirements for testability
  • Collaborate with Business Analysts and Software Engineers to develop effective test strategies
  • Develop test plans, test cases, test scripts, and test reports on projects of varying size and complexity
  • Perform test execution on projects and enhancements across various software systems
  • Design, develop, and implement automated test cases and analyze results
  • Conduct exploratory testing to evaluate robustness and functionality of systems
  • Identify and communicate coding problems across systems to development teams
  • Utilize Quality Center
    • Writing scripts
    • Executing Scripts
    • Defect Logging, Tracking, & Retesting

This position is being reposted due to updated responsibilities. 

Duties and Responsibilities

  • Analyzes business or technical processes with a moderate to high impact for stakeholders.
  • Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes
  • Utilizes technical guidance received from leaders and higher-level peers to address complex problems and projects. Â
  • Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).
  • Ensures actions are in alignment with enterprise strategies.
  • Participates in the execution and implementation of solutions.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Business Acumen

    Decision Making

    Developing And Maintaining Relationships

    Influencing Skills

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Planning And Organizing

    Problem Analysis


    Service Orientation

    Time Management

    Using Tables And Graphs


    Minimum Educational Requirements and Experience Equivalencies: • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or • Associate's degree in a technical field, plus four years' related experience; or • High school diploma plus six years' related experience.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Rarely

    Driving; Occasional (<20%)

    Pushing/Pulling; Rarely

    Manual Keying/Data Entry; Frequent (50-80%)

    Climbing; Rarely

    Nearest Major Market: Erie

    Job Segment: Quality Assurance, Testing, Business Intelligence, User Experience, Technology