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IT Analyst / Sr IT Analyst (User Experience)

Date: Jun 20, 2022

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Strategic & Intgrtd Svcs Division

Department of Position: various 

Work from:

Corporate Office, Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control.

User Experience (UX) at ERIE focuses on creating simple, intuitive experiences for our customers, agents, and employees by applying human-centered design principles and techniques through iterative user research, design, and usability testing.

ERIE is currently looking to hire professionals with awareness, interest, or experience in user-centered research and design. As an IT Analyst (User Experience) you will:

  • Understand and analyze user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, usability testing
  • Develop and convey design ideas through prototypes, wireframes, user flows, and other design deliverables
  • Ensure applications and products/services supported meet objectives for usability, adhere to relevant design and accessibility standards, and comply with brand strategy

Preferred experience and skills:

  • Graphic, user interface, or visual design and/or attitudinal or behavioral research
  • Design, prototyping, and collaboration tools, e.g., Sketch, Adobe Creative Suite AxureRP,
  • Miro CSS, HTML; WCAG

Duties and Responsibilities

Analyzes business or technical processes with a moderate to high impact for stakeholders.

Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.

Ensures actions are in alignment with enterprise strategies.

Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).

Utilizes technical guidance received from leaders and higher-level peers to address complex problems and projects. 

Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

Participates in the execution and implementation of solutions.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as beco



Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Information Management Skills
Job-Specific Knowledge
Using Tables And Graphs


Minimum Educational Requirements and Experience Equivalencies: • Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience; or • Associate's degree in a technical field, plus four years' related experience; or • High school diploma plus six years' related experience.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Erie