IT Analyst/Sr IT Analyst

Position Summary

Coordinates transitions to new vendors, new business or technical processes, new technology or significant changes to current technology. Implements changes that will affect business or technical processes with a moderate to high impact for stakeholders and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

 

What You'll Do:
This opportunity is for an IT Analyst or Sr IT Analyst and will work on the following:

• Works with leadership and individual contributors to accelerate delivery under quality controls, ensure adoption of consistent end-to-end quality management practices, and measurably increase quality while reducing cost of quality.
• Advises, mentors teams and supports team leads and management regarding quality principles, techniques across the IT Lifecycle Processes and Practices, including post production support
• Monitors and ensures consistent quality management practices and standards as part of project and support teams
• Leads and/or assists in mitigating technical issues, business issues and problems affecting quality
• Mentor and Coach IT Analyst within the IT Methodologies, Quality and Governance Team
• Coordinates and captures updates and changes to the end-to-end IT Lifecycle
• Coordinates and captures updates and changes to the Project Quality Review process
• Aligns to enterprise initiatives such as D25's Agile Ways of Working and Technology Agility, facilitating IT Lifecycle updates with job family owners and documenting their convergence

Preferred Experience & Skills:

• In depth knowledge of and experience utilizing the IT Lifecycle
• ERIE application/system knowledge
• Ability to simplify complexity 

What Makes You Stand Out:

• Maintains and shares strong proficiency in contemporary and emerging quality management standards, practices, patterns, frameworks, tools, controls, metrics, and training as compared to the industry
• Excellent collaboration and facilitation skills
• Excellent change management skills; experience using an industry standard change management practices
• Breadth and depth of knowledge in the end-to-end IT Lifecycle Processes and Practices

Duties and Responsibilities

• Analyzes business or technical processes with a moderate to high impact for stakeholders.
• Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transitional changes.
• Ensures actions are in alignment with enterprise strategies. 
• Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system).
• Utilizes technical quidance received from leaders and higher-level peers to address complex problems and projects. 
• Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
• Participates in the execution and implementation of solutions.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business or related field, plus two years' related experience.
• Associate's degree in a technical field, plus four years' related experience.
• High school diploma plus six years' related experience.

Physical Requirements