IT Associate Technical Analyst

Position Summary

Under supervision, analyzes & researches technical problems of low complexity. Provides a wide range of technical assistance to end users supporting: Cloud, DevOps, Operations (Middleware, Database, Server & Storage) and Technical support for organizational users.

Provides direction and support throughout the duration of processes and projects, from the design stages to testing, through to final production. Functions performed include defining and maintaining support documentation and responding to contingencies during the IT cycle of events. Professionals in this field ensure the smooth functioning of IT systems by effectively managing projects and resources while maintaining accurate documentation and addressing unforeseen challenges.

What You'll Do:

The Associate IT Analyst position within the delivery team entails numerous duties including standing up new initiatives, continual learning, establishing systems, drafting knowledge base (KB) articles, providing training, and overseeing Organizational Change Management (OCM). Responsibilities span managing employee interactions with technology, deploying IT solutions, and collaborating with different departments to ensure a great employee experience.

Preferred Experience & Skills:

• Proven background in data analysis and business analysis.
• Excellent verbal and written communication skills to interact with various stakeholders.
• Experience with general IT support and Agile methodologies.
• Ability to manage multiple projects and prioritize tasks to meet deadlines
• Strong understanding of IT systems, software deployment, and troubleshooting.
• Ability to create clear and concise KB articles and technical documentation.
• Experience in conducting training sessions and creating training materials.

What Makes You Stand Out:

• Effective Communication skills: Being able to clearly convey technical information to non-technical stakeholders is important
• Strong problem-solving skills: The ability to identify issues and develop effective solutions is highly valued.
• Change Management: Knowledge of OCM principles and practices to manage transitions effectively.
• Strategic thinking: Ability to think strategically and align initiatives to IT and Business Goals. Seeing the big picture.

Duties and Responsibilities

• Supports team in defining technical requirements for automation, optimizing portfolio, innovative solutioning, & cloud.
• Defines low complexity application issues by consulting with key stakeholders and evaluating procedures and processes.
• Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.
• Assists in translating technical specifications into clear, non-technical requirements. 
• Learns and applies knowledge of related processes & tools.
• Assists in implementing maintenance procedures, monitoring systems health, gathering system statistics, and troubleshooting reported errors and alarms.
• Assists in the development and support of individual and/or group training to end users on new or updated technologies.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
 

Capabilities

Qualifications

Minimum Educational Requirements and Experience Equivalencies

• Bachelor's degree in IT, MIS, Business, or related field; or
• Associate degree in a technical field, plus two years' related experience; or
• High school diploma plus four years' related experience required.

Additional Experience

Skills: Accountability, Active Directory, Agile Methodology, Android (Operating System), Apple IOS, Auditing, Automation, Budgeting, CompTIA A+, CompTIA Network+, Detail Oriented, Disaster Recovery, File Servers, Firewall, Help Desk Support, Influencing Skills, Information Assurance, Information Technology Infrastructure Library, Interpersonal Communications, Issue Tracking, Local Area Networks, Mac OS, Microsoft Azure, Microsoft Office 365, Network Switches, Network Troubleshooting, Organizational Skills, Peripheral Devices, Procurement, Project Management, SQL (Programming Language), Strategic Planning, System Administration, Systems Analysis, Technical Support, Telecommunications, Time Management, Troubleshooting (Problem Solving), Vendor Management, Virtual Private Networks (VPN), Wide Area Networks, Windows Servers, Workflow Management, Writing.
 

Physical Requirements