Associate IT Business Support Specialist

Date: Apr 28, 2021

Location: Erie, PA, US, 16530

Job requisition: 21384
Share this Job

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Corporate Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Provides business support for a single department/team or multiple departments/teams or a large line of business, function and/or those with new or familiar products or services. Utilizes established business policies and processes and/or creates new processes, affecting a limited number of stakeholders. May perform duties in one or more of the following disciplines: Admin Support Events Inventory Invoicing Reconciliation.

This opportunity is for a Business Support Specialist and will focus on: 

  • Processing daily transactional documents and customer request work while focusing on quality and meeting SLAs.  Must be able to work: rotating days and shifts (1st/2nd/3rd), holidays, and required overtime.

Preferred experience & Skills include: 

  • Experience with commercial printing equipment, Adobe Acrobat, Microsoft Office products, able to multitask, meet deadlines, attention to details, customer service, dealing with vendors.

Duties and Responsibilities

  • Plans, organizes and coordinates communications, events, meetings and training.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Assists with documentation, invoicing and/or reporting.
  • May function as lead or point of contact.
  • The first two duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
  • This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.


Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Time Management


Minimum Educational and Experience Requirements: • High school diploma, or GED, with some experience in business support.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Erie