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IT Manager

Date: Sep 2, 2021

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Information Technology Division

Department of Position: IT Client Services Department 

Work from:

Corporate Office, Erie, PA


Erie Insurance’s longstanding tradition is doing the right thing. It’s our promise. It’s who we are. It’s this commitment to believing in the Golden Rule that sets us apart from other companies.


Over the past 96 years, we’ve grown from a small-town insurance company into a FORTUNE 500 company with nearly 6,000 employees and 13,000 independent agents across 12 states and the District of Columbia. At ERIE, our agents and employees are what make us successful by embodying the ERIE family spirit. We pride ourselves on being innovative, while never losing the human touch.


ERIE’s culture promotes diversity and inclusion, industry-leading development opportunities, community outreach initiatives, competitive compensation, and a generous benefits package. We believe in taking care of our employees and their communities. Become a part of our ERIE Family, and join a great place to work!


Position Summary

Provides leadership and is accountable for the performance and results of a team within a single complex operation, function or program.

The IT Manager will oversee support and maintenance of end user hardware/software and equipment upgrades and services.

Preferred experience and skills - previous leadership experience required, experience with endpoint solutions and support, customer service experience preferred, previous portfolio structure experience preferred, financial management experience, end user support experience preferred.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Designs, develops, modifies, adapts and implements short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement. Adapts plans and priorities to address resource and operational challenges. alignment to overall division and corporate strategies.

Implements resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.

Manages relationships with multiple audiences including business and IT partners up to the Director. Periodically works directly with Agents, Policyholders for feedback, input or problem resolution. Serves as the day-to-day relationship manager with vendors. Could manage one or more vendor contracts.

Ensures responsible functions quality and service level standards are on par with division and corporate standards.

Provides input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitors expenses throughout the year and revises expectations as needed.

Keeps abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.


Collaborates (Leader)
Self-development (Leader)
Customer Focus (Leader)
Instills Trust (Leader)
Persuades (Leader)
Drives vision and purpose (Leader)
Decision Quality (Leader)
Nimble Learning (Leader)
Cultivates Innovation (Leader)
Develops Talent (Leader)
Plans and Aligns (Leader)
Ensures Accountability (Leader)


Bachelor's degree in a related field, or four year related experience required. Advanced degree preferred. Prior supervisory or leadership experience required. In-depth knowledge of related IT disciplines required. Seven years experience in related IT function or seven years business experience and successful completion of ERIE's IT Leader Program required. Proficiency with word processing, spreadsheet and database software required. Completion of relevant designations or training preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Occasional (<20%)
Climbing; Rarely

Nearest Major Market: Erie