IT Senior Business Support
Date: Sep 12, 2025
Location: Erie, PA, US, 16530
Company: Erie Insurance
|
Division or Field Office: |
Corporate Enablement Technology Division |
| Department of Position: | DEPARTMENT |
|
Work from: |
Corporate Office, Erie PA |
| Salary Range: |
$44,055.00 - $70,372.00 * salary range is for this level and may vary based on actual level of role hired for |
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Works independently or with little supervision, to provide business support for multiple cross functional departments/teams or large departments, a line of business, a function and/or those with dedicated (specific) support requirements. Utilizes established business policies and processes and/or creates new processes, affecting a significant number of stakeholders on a division wide basis and/or involving multiple cross functional departments/teams. May perform duties in one or more of the following: administrative support, event planning, reporting; and/or invoicing reconciliation.
What you'll do
Manage complex scheduling and travel needs for IT Senior Leadership in Corporate Enablement and Services Divisions. Plan, execute, and communicate in support of the logistics and overall success of business-focused events involving IT and Business teams.
Preferred experience and skills
- Advanced Skills in MS Office (Outlook, Teams, Excel, etc.)
- Communication and collaboration
- Attention to detail
- Ability to manage in a high volume, quick turnaround environment
- Negotiation / Tradeoff skills
What makes you stand out
- Prior experience managing ERIE IT Leadership schedules
- Experience in travel planning
- Ability to anticipate leadership needs
Duties and Responsibilities
- Plans, organizes and problem solves for large or complex events, meetings, projects etc. that may require cross functional teams and a vendor partner.
- Engages with stakeholders and communicates effectively at most levels, both internal and external, and manages conflicts, priorities and demands on their stakeholder’s time.
- Assists with documentation and invoicing, and may perform tracking, reporting and other analysis.
- Trains and mentors other business support specialists.
- May function as lead or point of contact.
The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Capabilities
- Collaborates
- Cultivates Innovation
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Nimble Learning
- Optimizes Work Processes (IC)
- Self-Development
- Values Diversity
Qualifications
Minimum Educational and Experience Requirements:
- High school diploma, or GED, with four years' experience in IT or related support required.
Additional Experience
- Advanced knowledge of word processing, spreadsheet, database and presentation and collaboration software required.
Physical Requirements
- Ability to move over 50 lbs using lifting aide equipment; Rarely
- Climbing/accessing heights; Rarely
- Driving; Occasional (<20%)
- Lifting/Moving 0-20 lbs; Occasional (<20%)
- Lifting/Moving 20-50 lbs; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
Nearest Major Market: Erie
