IT Senior Business Systems Analyst

Position Summary

With limited supervision, serves as the project team lead. Elicits, analyzes, documents, and validates the business requirements of stakeholders and end users translates into functional and technical requirements for moderate to high complexity projects, enhancements and regulatory and compliance initiatives.

Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.

What You'll Do:

This is an opportunity for an IT Sr. Business Systems Analyst to work as a lead analyst for one of the 6 Claims Management Delivery SCRUM teams. This individual will act as a liaison between the business and IT. They will collaborate with multiple cross-functional areas externally and internally in the implementation of system and business processes. They'll serve as a subject matter expert to answer questions from across the organization, assess and address issues, and communicate through written and verbal methods such as facilitating team standups and retros, through stakeholder meetings and email, and by creating and updating documentation. The Business Systems Analyst will be responsible for eliciting, analyzing, documenting, and validating the business requirements of stakeholders and end users translates into functional and technical requirements for moderate to high complexity projects, enhancements, and regulatory and compliance initiatives. This individual will also help mature the analyst practices within Claims Tech Department.


Preferred Experience & Skills:

• P&C Insurance
• Claims domain knowledge
• Guidewire - ClaimsCenter
• Agile Methodology
• Software Development Life Cycle (SDLC)
• Requirement Elicitation
• Knowledge of JIRA Application
• Meeting Facilitation and Presentation Skills
• Analytical Skills
• Change Management
• Troubleshooting and Complex Problem Solving
• Cost Benefit Analysis

What Makes You Stand Out:

• Claims domain knowledge
• Guidewire ClaimsCenter expertise and Guidewire analyst certifications
• Experience with working on Agile delivery teams
• Strong cross-functional collaboration skills

Duties and Responsibilities

• Collaborates with project sponsors to assess initial vision for project or enhancement scope and prioritizes the work.
• Researches, reviews, and analyzes the effectiveness and efficiency of methodologies and processes within a portfolio, and tracks through creating and reporting metrics; develop strategies for process improvement; and executes these process improvements. 
• Serves as a subject matter expert on applications to answer questions from across the organization, assess and address issues, and communicate through written and verbal methods such as facilitating team standups and retros, through stakeholder meetings and email, and by creating and updating documentation.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
 

Capabilities

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business, or related field, and five years’ related experience; or
• Associate degree in a technical field, and seven years' related experience; or
• High school diploma and nine years' related experience required.

Additional Experience

• Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing.  Requirement Elicitation, Meeting Facilitation Skills.

Physical Requirements