IT Senior Business Systems Analyst

Position Summary

With limited supervision, serves as the project team lead. Elicits, analyzes, documents, and validates the business requirements of stakeholders and end users translates into functional and technical requirements for moderate to high complexity projects, enhancements and regulatory and compliance initiatives.

Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.

What You'll Do:

This is an opportunity for an IT Senior Business Systems Analyst  to lead the Business Analyst effort for Erie Family Life initiatives. Currently, this work is focused on the Erie Family Life technology platform framework re-structuring which will optimize agent and customer utilization. This program is transitioning Erie's Life products to both new front-end and back-end modern technical platforms. This role would be an opportunity to lead and manage a large-scale, high-priority effort from the Business Analyst perspective, across multiple business and IT units in an Agile environment.

May perform duties in one or more of the following related disciplines: business requirement elicitation and story card drafting, quality analysis, and testing, plan management, technical process design adherence, stakeholder engagement management, and business product analytics. Participates and leads peers in the execution and implementation of technology solutions and enterprise standards and works to assure successful outcomes.  

Preferred Experience & Skills:

• Erie Product Knowledge (Personal, Commercial, and/or Erie Family Life)
• Strong leadership, facilitation, and risk mitigation skills
• Strong, effective, and influential communication skills
• Strong analytical skills
• Prior experience in Information Technology working amongst project-based teams

What Makes You Stand Out:

• Work on Agile Teams and/or EBA
• Experience leading a Business Systems Analyst team on a high-profile, high-priority and complex project
• Experience with ERIE's Personal, Commercial, and/or Erie Family Life products
• Experience with Jira and Miro

Duties and Responsibilities

• Collaborates with project sponsors to assess initial vision for project or enhancement scope and prioritizes the work.
• Researches, reviews, and analyzes the effectiveness and efficiency of methodologies and processes within a portfolio, and tracks through creating and reporting metrics; develop strategies for process improvement; and executes these process improvements. 
• Serves as a subject matter expert on applications to answer questions from across the organization, assess and address issues, and communicate through written and verbal methods such as facilitating team standups and retros, through stakeholder meetings and email, and by creating and updating documentation.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
 

Capabilities

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree in IT, MIS, Business, or related field, and five years’ related experience; or
• Associate degree in a technical field, and seven years' related experience; or
• High school diploma and nine years' related experience required.

Additional Experience

• Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing.  Requirement Elicitation, Meeting Facilitation Skills.

Physical Requirements