IT Supervisor (Network Services)

Date: May 29, 2020

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Corporate Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Closely supervises the work of individual contributors. Accountable for overall performance of a team that is part of a main function, including responsibility a mature IT applications.

This position will have responsibility for all aspects of delivery and service management within the IT Network Services Team under the Infrastructure Administration & Operations organization. This role will be responsible for all platforms and vendor relationships within the Network and Network Security arena.

Duties and Responsibilities
  • Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
  • Coordinates the daily activities of business or technical support or production team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
  • Manages relationships with multiple audiences including business and IT partners up to the manager-level. Could manage vendor relationships.
  • Ensures teams' output meets quality and service level standards set by division and corporate leadership.
  • Keeps abreast of emerging trends, disciplines and technologies. Provides input into the functional strategy.
  • Manages to a budget. Provides minimal input into overall divisional budget. Continually monitors expenses throughout the year and revises expectations as needed.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Business Acumen
    Decision Making
    Developing And Maintaining Relationships
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Leadership Skills
    Planning And Organizing
    Problem Analysis
    Service Orientation
    Stress Tolerance
    Time Management

    Bachelor's degree in a related field, or four year related experience required. Advanced degree preferred. Prior supervisory or leadership experience required. In-depth knowledge of related IT disciplines required. Five years experience in related IT function or five years business experience and successful completion of ERIE's IT Leader Program required. Proficiency with word processing, spreadsheet and database software required. Completion of relevant designations or training preferred.

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Occasional (<20%)
    Driving; Rarely
    Pushing/Pulling; Occasional (<20%)
    Manual Keying/Data Entry; Occasional (<20%)
    Climbing; Rarely

    Nearest Major Market: Erie

    Job Segment: Network, Database, Technical Support, Technology