IT Technical Analyst

Position Summary

Independently, with moderate supervision, analyzes and researches technical problems of moderate complexity. Provides a wide range of technical assistance to end users supporting: Cloud, DevOps, Operations (Middleware, Database, Server & Storage) and Technical support for organizational users.

Provides direction and support throughout the duration of processes and projects, from the design stages to testing, through to final production. Functions performed include defining and maintaining support documentation and responding to contingencies during the IT cycle of events. Professionals in this field ensure the smooth functioning of IT systems by effectively managing projects and resources while maintaining accurate documentation and addressing unforeseen challenges.

What You'll Do: 

The IT Analyst or Sr IT Analyst position within the delivery team entails numerous duties including standing up new initiatives, continual learning, establishing systems, drafting knowledge base (KB) articles, providing training, and overseeing Organizational Change Management (OCM). Responsibilities span managing employee interactions with technology, deploying IT solutions, and collaborating with different departments to ensure a great employee experience.

Preferred Experience & Skills:

Proven background in data analysis and business analysis.
Excellent verbal and written communication skills to interact with various stakeholders.
Experience with general IT support and Agile methodologies.
Ability to manage multiple projects and prioritize tasks to meet deadlines
Strong understanding of IT systems, software deployment, and troubleshooting.
Ability to create clear and concise KB articles and technical documentation.
Experience in conducting training sessions and creating training materials.
 

What Makes You Stand Out:

Effective Communication skills: Being able to clearly convey technical information to non-technical stakeholders is important
Strong problem-solving skills: The ability to identify issues and develop effective solutions is highly valued.
Change Management: Knowledge of OCM principles and practices to manage transitions effectively.
Strategic thinking: Ability to think strategically and align initiatives to IT and Business Goals. Seeing the big picture.

Duties and Responsibilities

• Provides technical support for small to large scale research and development initiatives and/or projects involving the implementation of new technologies.
• Translates highly technical specifications into clear, non-technical requirements.
• Performs troubleshooting and problem identification. Installs, configures, diagnoses, repairs, and upgrades hardware and equipment while ensuring its optimal performance. 
• Performs implementation validation for upgrades on information systems across enterprise application teams to meet the business and user needs.
• Conducts on-going audits of existing platforms/architectures.
• Creates detailed design specifications including system narratives, file layouts, screen layouts, report layouts, and program narratives, using various diagraming techniques.
• Monitors the performance of the infrastructure and identifies issues that may impact the organization's operations. 
• Manages servers, storage, network devices, virtualization technologies & operating system. Ensures the infrastructure is configured, optimized, and secured to meet the enterprise needs.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
 

Capabilities

Qualifications

Minimum Educational Requirements and Experience Equivalencies

• Bachelor's degree in IT, MIS, Business, or related field, plus two years' related experience; or 
• Associate's degree in a technical field, plus four years' related experience; or 
• High school diploma plus six years' related experience.

Additional Experience

• Working knowledge of web services technologies required. 
• Skills: Accountability, Active Directory, Agile Methodology, Android (Operating System), Apple IOS, Auditing, Automation, Budgeting, CompTIA A+, CompTIA Network+, Detail Oriented, Disaster Recovery, File Servers, Firewall, Help Desk Support, Influencing Skills, Information Assurance, Information Technology Infrastructure Library, Interpersonal Communications, Issue Tracking, Local Area Networks, Mac OS, Microsoft Azure, Microsoft Office 365, Network Switches, Network Troubleshooting, Organizational Skills, Peripheral Devices, Procurement, Project Management, SQL (Programming Language), Strategic Planning, System Administration, Systems Analysis, Technical Support, Telecommunications, Time Management, Troubleshooting (Problem Solving), Vendor Management, Virtual Private Networks (VPN), Wide Area Networks, Windows Servers, Workflow Management, Writing.

Physical Requirements