IT Technician

Date: Jul 16, 2020

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Corporate Office, Erie PA

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Researches, troubleshoots, monitors and maintains systems that affect critical system components for the business and/or stakeholders. May perform duties in one or more of the following disciplines: Print/Document Telecommunications Production Control Data Center/Operations Service Desk Client Services

This role will require that the candidate be willing and able to work a shifting flexible (24/7) schedule including holiday and weekends that will rotate regularly, in a collaborative team environment.

Duties and Responsibilities
  • Researches and determines most effective method to resolve technical issues.
  • Troubleshoots and resolves problems for familiar or unfamiliar technologies, using established, new or unwritten policies and processes.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • May lead small teams.
  • Competencies
    Job-Specific Knowledge
    Qualifications

    Minimum Educational Requirements and Experience Equivalencies: High school diploma, or GED, plus two years' related technical experience

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Rarely
    Driving; Occasional (<20%)
    Pushing/Pulling; Rarely
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely


    Nearest Major Market: Erie

    Job Segment: Technician, Telecom, Telecommunications, Service Desk, Data Center, Technology, Customer Service