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Knowledge Architect I

Date: Mar 17, 2023

Location: Erie, PA, US, 16508

Company: Erie Insurance

Division or Field Office:

Office Of The President

Department of Position: Employment & Privacy Dept 

Work from:

Home Office, Erie PA 
Salary Range:

$47,423.00 - $75,753.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Participates in defining and driving a knowledge management strategy, goals, objectives, and initiatives across the enterprise.

Researches and writes diverse and sometimes complex content translating it into clear, concise, and comprehensive knowledge for the targeted audience.

Leads and mentors less experienced knowledge specialists.

  • The successful candidate will work from the Home Office and a hybrid schedule will be considered.
  • The Hiring Manager will also consider candidates for Knowledge Architect II.  Level of position offered will be based upon the depth and breadth of selected candidate’s experience and qualifications.  
  • Successful candidate will preferably have:
    • Adobe Experience Manager (including Guides, Assets, and Sites)
    • Native PDF would be a plus
    • Darwin Information Typing Architecture (DITA)
    • HTML
    • Detail-oriented
    • Strong writing skills
    • Strong editing skills
    • Technical aptitude
    • Facilitation skills
    • Good decision making
    • SharePoint
    • Social collaboration tools

Duties and Responsibilities

Analyzes new knowledge asset requests, elicits requirements, researches the subject matter, performs audience analysis, writes content according to standards, provides direction for proper publishing format and location, and publishes knowledge assets.

Manages multiple knowledge asset projects of varying complexity simultaneously.  Projects can be independent of a project or part of a larger project.

Develops knowledge asset project plans with work estimates, when appropriate, and manages to the plan and estimate.

Performs quality testing on systems when developing knowledge assets and reports defects and errors.

Provides editing counsel to less experienced team members to improve accuracy, consistency, conciseness, and readability.

Participates in research and provides input into potential tools, techniques, methodologies, processes, and metrics for knowledge management and technical writing.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Values Diversity
Nimble Learning
Customer Focus
Cultivates Innovation
Optimizes Work Processes
Instills Trust
Ensures Accountability
Decision Quality
Job-Specific Knowledge
Detail Orientation


Bachelor's degree in IT, MIS, Business, Technical Writing, English, or related field, plus one year related experience, or

Associate's degree in a technical field, plus four years' related experience, or

High school diploma, plus six years' related experience

Willingness to obtain the Certified Knowledge Management Specialist (CKM) certification.

Proficient in structured authoring, Darwin Information Typing Architecture (DITA), Extensible Markup Language (XML), minimalism, word processing, spreadsheet, and presentation software.

Physical Requirements

Climbing; Rarely
Driving; Rarely
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Pushing/Pulling; Occasional (<20%)

Nearest Major Market: Erie