Learning & Development Analyst II

Date: Mar 11, 2020

Division or Field Office:

Office Of The President

Department of Position: Learning & Development Dept 

Work from:

Corporate Office in Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.


Designs, develops and modifies reports using human resources management systems (HRMS) systems. Implements, configures, troubleshoots and maintains systems to support enhancements, process improvements, HR policy changes, regulatory changes and enhance the end user experience.

The Hiring Manager will also consider candidates for Learning & Development Analyst I; level of position offered will be based upon the depth and breadth of selected candidate’s experience and qualifications.

Duties and Responsibilities

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Maintains a knowledge of data structures and develops reports for analytics, transactional reporting and interfaces. Works with business partners as necessary to understand reporting and analytics requirements.

Works with external software vendors, internal IT and implementation partners to implement new software, and enhance and upgrade existing software. Develops specifications and test scripts; performs or coordinates testing, transfers knowledge to system users for move to production activities, provides input to change management and communications. Serves as subject matter expert as applicable.


Maintains security of systems including following security protocols and updating documentation.  Performs various administrative and integration tasks on a regular basis.

Configures systems to meet business needs using configuration tools and some coding. Ensures configuration updates conform to end user requirements.

Troubleshoots system problems and consults as necessary with internal IT and software vendors for resolution as needed.

Provides phone support to system users. Guides the development of end user training for customer-facing functionality.

Guides and mentors less experienced staff, trains new employees. Assists with development of strategic plans aligned with department, division and corporate goals.

Decision Making
Interpersonal Communication
Job-Specific Knowledge
Problem Analysis
Detail Orientation
Developing And Maintaining Relationships
Service Orientation
Switching Tasks
Time Management
Planning And Organizing
Information Management Skills


Bachelor's degree in business, mathematics, computer science, information technology and three years related experience; or
Associates degree and five years of related experience; or
High school equivalent and seven years of related experience.


Working knowledge of the human resources or related field and/or human resource management systems preferred. Working knowledge of database software required. Strong knowledge of database applications, query writing and other advanced spreadsheet software features preferred. Working knowledge of enterprise system environments preferred. Working knowledge of IT policies and practices preferred.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely
Lifting Over 50 lbs; Occasional (<20%)

Nearest Major Market: Erie

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