Learning & Knowledge Architect I
Date: May 9, 2024
Location: Erie, PA, US, 16509
Company: Erie Insurance
|
Division or Field Office: |
Human Resources Division |
| Department of Position: | Learning & Development Dept |
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Work from: |
Home Office- Erie, PA |
| Salary Range: |
$48,371.00 - $77,269.00 * salary range is for this level and may vary based on actual level of role hired for |
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Participates in defining and driving a knowledge management & learning content strategy, goals, objectives, and initiatives across the enterprise.
Researches and writes diverse and sometimes complex content translating it into clear, concise, and comprehensive knowledge for the targeted audience.
Leads and mentors less experienced knowledge specialists.
Duties and Responsibilities
Analyzes new knowledge asset requests, elicits requirements, researches the subject matter, performs audience analysis, writes content according to standards, provides direction for proper publishing format and location, and publishes knowledge assets.
Manages multiple knowledge & learning content asset projects of varying complexity simultaneously. Projects can be independent of a project or part of a larger project.
Supports the learning content management effort, provides technical guidance, adheres to learning content management standards and practices, maintains updates to learning content.
Develops knowledge asset project & maintenance plans with work estimates, when appropriate, and manages to the plan and estimate.
Performs quality testing on systems when developing knowledge assets & learning content and reports detects and errors.
Provides editing counsel to less experienced team members to improve accuracy, consistency, conciseness, and readability.
Participates in research and provides input into potential tools, techniques, methodologies, processes, and metrics for knowledge management, technical writing & learning content.
The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Qualifications
Bachelor's degree in IT, MIS, Business, Technical Writing, English, Education, Instructional Design, or related field, plus one year related experience, or
Associate's degree in a technical field, plus four years' related experience, or
High school diploma, plus six years' related experience
Willingness to obtain the Certified Knowledge Management Specialist (CKM) certification.
Proficient in structured authoring, Darwin Information Typing Architecture (DITA), Extensible Markup Language (XML), minimalism, word processing, spreadsheet, presentation and learning content software.
Physical Requirements
Nearest Major Market: Erie
