Marketing Scrum Master

Date: Jun 28, 2024

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Sales & Marketing Division

Department of Position: Marketing Operations Dept 

Work from:

Corporate Offie in Erie, PA
Salary Range:

$95,478.00 - $152,516.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

The individual in this position will have responsibility for leading two Agile marketing teams.


Preferred skill sets:

  • Experience with Agile ways of working, with a focus in business agility
  • Servant leadership
  • Conflict resolution
  • Ability to manage change
  • Proactive initiative (continuous improvement mindset)
  • Creating inclusive environments




Supports Marketing’s ability to deliver on brand, on budget and on time by leveraging technology, processes, vendors, and insights to support Marketing outcomes. In support of Marketing leadership, this role contributes to Marketing and Marketing Operations strategic and annual planning, as well as budgeting. Responsible for identifying and implementing process improvements that ensure marketing best practices. Collaborates across the department and enterprise to prioritize and deliver enhancements and new capabilities to Marketing’s marketing technology .  The Marketing Operations Consultant (Marketing Scrum Master) must be able to work in a fast-paced environment managing multiple projects at once

Duties and Responsibilities

Defines initial strategy, scope, calendar, and deliverables for marketing technology in alignment with marketing and enterprise strategies.  Works with key stakeholders to gather and integrate their feedback into overall team strategies, prioritization, and requirements building.

Leads development of complex operational plans in support of the strategy. Drives initiatives to implement agile ways of working in support of strategic marketing plans.  Creates and implements ongoing communication across the marketing and broader organization, sharing project updates, timelines, processes, and results.

Develops, streamlines, documents, implements and oversees governance of marketing workflows, processes, and best practices. Identifies operational changes to increase effectiveness, efficiency and cost optimization with Marketing leads. 

Effectively manages communication and change management with customers, leaders, and other stakeholders through written, verbal and interpersonal means.  This includes the responsibility for communication/change management plans to increase engagement of marketing technology with end users.  

Responsible for identifying and recommending new technological capabilities. Partners to evaluate those new technologies and add-on applications to improve and optimize marketing team performance. Manages technical aspects of key marketing systems including complex system enhancements, defects and/or new platform rollouts.  

Manages marketing vendor relationships, budgets, contracts, and approvals.  Seeks opportunity to provide marketing with value-added vendor management services in partnership with Sourcing & Vendor Management.  Collaborates with IT and other functions where shared ownership and collaboration improves ability to manage the vendor.

Mentors and coaches team members around best practices through quality reviews of their deliverables and work; Delivers to leaders the clear expectations of the operations best practices and quality operations deliverables.  

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.


Customer Focus
Nimble Learning
Values Diversity
Cultivates Innovation
Decision Quality
Ensures Accountability
Instills Trust
Optimizes Work Processes


Bachelor’s degree in marketing, business, finance, management, information systems or related field and seven years of marketing, project management, information systems or related experience; or

Associates degree in marketing, business, finance, management, information systems or related field and nine years of marketing, project management, information systems or related experience; or

High School diploma or GED and eleven years of marketing, project management, information systems or related experience.

MBA or other advanced degree preferred, five years of marketing, project management, information systems or related experience.

Physical Requirements

Climbing/accessing heights; Rarely
Driving; Occasional (<20%)
Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Rarely
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie