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Next Level Innovation Consultant

Date: Dec 22, 2021

Location: Erie, PA, US, 16530

Company: Erie Insurance


This is a permanent, full time opportunity!


Division or Field Office:

Office Of The President

Department of Position: Next Level Innovation Team 

Work from:

Remote or Corporate Office in Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Innovation Consultants play a critical role in ERIE’s strategic growth by leading cross functional teams to imagine and deliver future products, services, and experiences. These leaders apply a deep understanding of customer-centered design process to guide teams through the design, test, and launch of new offerings and experiences.


In this role, you will be part of ERIE’s Innovation leadership team, setting strategic direction and identifying and prioritizing new business opportunities. In driving the adoption of customer-centric design principles and techniques, you will work collaboratively across the organization and industry, building internal and external partnerships to accelerate ERIE’s ability to bring new and differentiated ideas to market.

Duties and Responsibilities

Responsible for the execution of a human-centered design process across ERIE’s Core Innovation horizon (e.g., enhancements to ERIE’s current products, services, and business that improve our value proposition, create differentiation, and elevate the experience for employees, policyholders, and agents).


Drives new sources of revenue for ERIE through execution of a human-centered design process for Non-Core Innovation opportunities (e.g. the discovery and development of products, services, and experiences that create new value beyond current products, services, and business).


Frames and plans Innovation initiatives from a business and customer-centric perspective, to be driven by the Innovation Team and internal or external partners.


Provides clear guidance to steer teams comprised of internal and external resources, using deep expertise in human-centered design process.


Manages an ambitious Innovation portfolio, driving multiple programs simultaneously.


Cultivates internal and external relationships to ensure buy-in and successful implementation of innovative solutions while building innovation expertise across the organization.


Maintains perspective on ERIE’s opportunity areas for Innovation by staying abreast of future market trends and forces, to make Innovation portfolio recommendations.


Embraces the entrepreneurial spirit by bringing energy, broadening perspectives and finding resourceful and practical solutions to problems.


Acts as a change agent to accelerate realization of ERIE’s Innovation Vision.


The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Minimum Required Education Equivalents


Bachelor's degree in a related field such as business, design, research, etc. and seven years’ related experience, required; or


Associate’s degree in a related field such as business, design, research, etc. and nine years’ related experience, required; or


Highschool diploma or GED and eleven years’ related experience, required.

Master’s degree preferred. Experience in innovation or human-centered design preferred.




ERIE Insurance offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional volunteer time; 401(k) and pension; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit Benefit Plans & Programs | Erie Insurance

Nearest Major Market: Erie