Senior Behavioral Researcher

Date: May 15, 2024

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Office of the CIO

Department of Position: Next Level Innovation Team 

Work from:

Corporate Office, Erie PA
Salary Range:

$83,576.00 - $133,504.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Applies empathy and deep user research techniques to bring informed perspectives that challenge the status quo as we develop human-centered solutions to complex challenges.

  • This is a home office position
  • The hiring manager will also consider candidates for Behavioral Researcher.  Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.


Duties and Responsibilities

  • Leads and drives generative (identifying behaviors, needs, and opportunities) and evaluative (testing concepts and prototypes) research planning (includes learning objectives, target population, research methods).
  • Crafts research protocols, selecting appropriate research methods (e.g., ethnographic interviews).
  • Executes research and leads interviews, often in unique conditions (e.g., in-home ethnography).
  • Leads and/or conducts analysis/synthesis of qualitative research insights, demonstrating exceptional writing and editing to craft impactful insights that compel stakeholders to take appropriate action.
  • Oversees research logistics (e.g., recruiting, scheduling).
  • Models industry best practice design discipline and innovation process expertise. 
  • Coaches innovation team members including experience designers, behavioral researches, business analysts, technical analysts, innovation leaders and business/IT partners on experience design best practices. 
  • Acts as a change agent to establish a sustainable culture of innovation across ERIE.

Duties and Responsibilities (cont'd if applicable)

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. 

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear. 


  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Detail Orientation
  • Instills Trust
  • Decision Quality
  • Values Diversity
  • Information Management Skills
  • Nimble Learning
  • Customer Focus
  • Job-Specific Knowledge
  • Optimizes Work Processes
  • Ensures Accountability


Minimum Required Education Equivalents:

  • Bachelor's degree in a related field such as business, design, research, etc. and five years’ related experience, required; or
  • Associate’s degree in a related field such as business, design, research, etc. and seven years’ related experience, required; or
  • Highschool diploma or GED and nine years’ related experience, required.
  • Master’s degree preferred. Experience in innovation or human-centered design preferred.



Physical Requirements

  • Climbing/accessing heights; Rarely
  • Driving; Rarely
  • Lifting/Moving 0-20 lbs; Occasional (<20%)
  • Lifting/Moving 20-50 lbs; Occasional (<20%)
  • Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
  • Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
  • Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

Nearest Major Market: Erie