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Senior HR Support Specialist

Date: May 22, 2023

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Human Resources Division

Department of Position: Learning & Development Dept 

Work from:

Home Office, Erie PA 
Salary Range:

$42,343.00 - $67,639.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Under minimal supervision, supports assigned human resource (HR) function with various clerical and administrative tasks. Provides customer service and counsels Employees and/or Agents in the interpretation of various HR programs and policies.


  • The successful candidate will preferably have excellent Excel skills.
  • The successful candidate will preferably have excellent organizational skills.
  • The successful candidate will also support delivery by acting as producer of signature programs.
  • The successful candidate will support our vendor relationships in learning & development as well as manual assembly for delivery.

Duties and Responsibilities

  • Handles various inquiries regarding HR programs, including acting as a liaison between Employees or Agents and vendors or outside companies to resolve problems. Assists in handling and tracking Employee/vendor requests; investigates more complex issues or refers to supervisor.
  • Screens paperwork for accuracy and completeness. Enters and maintains data in HR and vendor systems. Prepares and maintains corresponding files. Runs, modifies and/or distributes corresponding reports.
  • Responds to inquiries regarding HR programs. Acts as a liaison between Employees or Agents and vendors or outside companies to resolve problems. Consults with supervisor on complex cases.
  • Coordinates logistics for visitors i.e., applicants, Agents, such as invitations, hotel accommodations, travel arrangements and agendas. Communicates information regarding programs and fulfills customer service needs of participants.
  • Responds to outside inquiries regarding programs and completes external surveys as needed..
  • Develops and maintains a working knowledge of ERIE's HR function related guidelines and programs, including systems. Trains new specialists and performs system testing as required.
  • Tracks and follows internal controls for reconciling invoices, accounts, taxes and/or applicable ledgers.
  • Follows and monitors regulatory compliance and requirements for SOX, taxes, privacy, FMLA, HIPPA or for the Department of Insurance for Continuing Education.
  • Orders department supplies, reconciles monthly purchasing card statements and prepares transaction logs.
  • Prepares and distributes information packets and/or individualized mailings regarding HR programs.
  • Performs various administrative and clerical duties, including opening, sorting and distributing incoming mail, and filing and assisting with the implementation of new or revised HR programs or procedures.
  • Assists supervisor with special assignments as directed. Prepares various reports and performs special projects as directed.
  • Duties and Responsibilities (cont'd if applicable)

    The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


    This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


    Values Diversity
    Nimble Learning
    Customer Focus
    Cultivates Innovation
    Optimizes Work Processes
    Instills Trust
    Ensures Accountability
    Decision Quality
    Detail Orientation
    Job-Specific Knowledge


    High school diploma, or GED, required. Four years of experience in an office environment, preferably HR-related, required. Working knowledge of word processing and spreadsheet software required. Familiarity with human resources management software preferred.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Occasional (<20%)
    Driving; Rarely
    Pushing/Pulling; Occasional (<20%)
    Manual Keying/Data Entry; Often (20-50%)
    Climbing; Rarely

    Nearest Major Market: Erie