Senior HR Support Specialist

Position Summary

Under minimal supervision, supports assigned human resource (HR) function with various clerical and administrative tasks. Provides customer service and counsels Employees and/or Agents in the interpretation of various HR programs and policies.

• This position is based out of our Corporate Office in Erie, PA.
• Candidates with finance/accounting backgrounds and experience highly preferred.

Duties and Responsibilities

• Handles various inquiries regarding HR programs, including acting as a liaison between Employees or Agents and vendors or outside companies to resolve problems. Assists in handling and tracking Employee/vendor requests; investigates more complex issues or refers to supervisor.
• Screens paperwork for accuracy and completeness. Enters and maintains data in HR and vendor systems. Prepares and maintains corresponding files. Runs, modifies and/or distributes corresponding reports.
• Responds to inquiries regarding HR programs. Acts as a liaison between Employees or Agents and vendors or outside companies to resolve problems. Consults with supervisor on complex cases.
• Coordinates logistics for visitors i.e., applicants, Agents, such as invitations, hotel accommodations, travel arrangements and agendas. Communicates information regarding programs and fulfills customer service needs of participants.
• Responds to outside inquiries regarding programs and completes external surveys as needed..
• Develops and maintains a working knowledge of ERIE's HR function related guidelines and programs, including systems. Trains new specialists and performs system testing as required.
• Tracks and follows internal controls for reconciling invoices, accounts, taxes and/or applicable ledgers.
• Follows and monitors regulatory compliance and requirements for SOX, taxes, privacy, FMLA, HIPPA or for the Department of Insurance for Continuing Education.
• Orders department supplies, reconciles monthly purchasing card statements and prepares transaction logs.
• Prepares and distributes information packets and/or individualized mailings regarding HR programs.
• Performs various administrative and clerical duties, including opening, sorting and distributing incoming mail, and filing and assisting with the implementation of new or revised HR programs or procedures.
• Assists supervisor with special assignments as directed. Prepares various reports and performs special projects as directed.

Duties and Responsibilities (cont'd if applicable)

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

Qualifications

Minimum Educational Requirements

• High school diploma, or GED, required.

Additional Experience 

• Four years of experience in an office environment, preferably HR-related, required.
• Working knowledge of word processing and spreadsheet software required.
• Familiarity with human resources management software preferred.

Physical Requirements