Senior IT Administrator

Date: Dec 8, 2019

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:



At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Performs administration of networks, systems and databases which affect critical enterprise platforms that cross the organization and that impact a significant number of stakeholders. May develop complex, enterprise wide solutions and/or introduce new vendor relationships and/or new technology. May perform duties in one or more of the following disciplines: Database, System, Network, &/or Middleware.


In addition, the following are preferred for this role:

  • Ability to work in a team environment - planning, driving, and executing against technical roadmaps to achieve solutions that support Erie’s Architectural principles and Engineering designs.
  • Windows Operating Systems (2008/2008 R2, 2012 R2, and 2016)
  • Windows server administration (configuration management, provisioning, patching, monitoring, compliance remediation and tuning)
  • Windows Clustering
  • Active Directory Administration
  • Group Policy management
  • OU/Object management
  • LDAP/ADLDS/Radius authentication mechanisms  
  • Hypervisor/Virtualization (installation, configuration, management and tuning, upgrades, trouble-shooting)
    • Hyper-converged infrastructure knowledge and experience preferred
  • Server hardware familiarity (Cisco UCS, HP, Nutanix/Super Micro, other)
  • DDI Management (DNS, DHCP, IP Address Management)
  • NAS/File System/Share permissions and troubleshooting
  • Scripting capabilities (PowerShell, Python, bash, etc)
  • Process automation capabilities (provisioning, decommissioning, software and configuration deployments, orchestration, infrastructure as code)
  • Documentation (Checklists, Runbooks, standards, policies, procedures)
  • Disaster recovery planning and test execution
  • Solid understanding of the following concepts: Storage connectivity, Network communications, Firewalls, DMZs, and IP configurations as they relate to server infrastructure

Duties and Responsibilities

  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep in multiple technologies and/or platforms and seeks root cause analysis in related domains. Completes projects/outcomes of high complexity.
  • Installs new network server hardware and other devices. Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
  • Ensures maintenance of system, tracks systems performance regularly and identifies performance issues and tuning opportunities; recommends improvements where applicable.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Participates as a team member and contributes to team projects. Mentors less senior staff members and provides peer review and technical oversight.
  • Assists in setting technical direction and strategy; provides insight to help inform leaders.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Coding And Converting

    Decision Making

    Developing And Maintaining Relationships

    Influencing Skills

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Planning And Organizing

    Problem Analysis

    Proofing Text And Numbers


    Service Orientation

    Time Management

    Using Tables And Graphs


    Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;


    Associate's degree in a technical field, plus seven years' related experience, or;


    High School Diploma plus nine years' related experience

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Rarely

    Driving; Occasional (<20%)

    Pushing/Pulling; Rarely

    Manual Keying/Data Entry; Frequent (50-80%)

    Climbing; Rarely

    Nearest Major Market: Erie

    Job Segment: Cisco, Database, Middleware, Virtualization, System Administrator, Technology