Senior IT Administrator (Unified Communications)

Date: Apr 10, 2021

Location: Erie, PA, US, 16530

Job requisition: 15762
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Position Summary

Performs old to new system upgrades within the same family or class, possibly involving new vendor(s) or significant changes to current technology. Performs regular testing of systems to ensure performance metrics are being met. Actions affect critical platforms with a limited number of stakeholders and are of moderate to high level complexity. May perform duties in one or more of the following disciplines: Database System Network Middleware
 

Preferred experience & Skills include:

  • Packet Capture Utilities
  • SIP Messaging & Ability to troubleshoot voice calls
  • Vendor Engagement
  • Basic Network Functions (NAT, DNS, TFTP, FTP, Routing)
  • Knowledge in QOS is a plus
  • Server Administration
  • Creating Procedures & Testing Scripts
  • Knowledge in programming languages
  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep within one or two technologies and basic across other platforms.
  • Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities
  • Analyzes requests for technology changes and customization by consulting with end-user and other IT disciplines to determine requirement. Assesses system impact of proposed changes and makes recommendations that ensure consistency with existing system standards and future system implementation goals.
     

The hiring manager will also consider candidates at the professional IT Administrator level, based on their experience.

 

Duties and Responsibilities

  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep in multiple technologies and/or platforms and seeks root cause analysis in related domains. Completes projects/outcomes of high complexity.
  • Installs new network server hardware and other devices. Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
  • Ensures maintenance of system, tracks systems performance regularly and identifies performance issues and tuning opportunities; recommends improvements where applicable.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Participates as a team member and contributes to team projects. Mentors less senior staff members and provides peer review and technical oversight.
  • Assists in setting technical direction and strategy; provides insight to help inform leaders.

Competencies

Ability To Learn And Follow Procedures
Ability to Manage Complexity
Coding And Converting
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Proofing Text And Numbers
Resourcefulness
Service Orientation
Time Management
Using Tables And Graphs

Qualifications

Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;

 

Associate's degree in a technical field, plus seven years' related experience, or;

 

High School Diploma plus nine years' related experience

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely


Nearest Major Market: Erie

Job Segment: Consulting, Database, Middleware, Testing, Technology