Senior IT Analyst

Date: Mar 4, 2021

Location: Erie, PA, US, 16506

Job requisition: 21165
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Division or Field Office:

Strategic & Intgrtd Svcs Division

Department of Position: Claims Tech Department 

Work from:

Corporate Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Drives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control.


This opportunity is for a Senior IT Analyst and will focus on:  Claims IT Portfolio projects and enhancements

Preferred experience & Skills include:


  • Strong Analyst skills in Business Analysis, Quality Analysis and/or System Analysis.
  • Strong customer focus and customer related communication skills.
  • Claims knowledge preferred but not mandatory.

Duties and Responsibilities

Analyzes the highest level and most complex business, technical process, system and/or technical problems.

Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change.

Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.

Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system). May provide practice, discipline and technical guidance; develops and maintains relationships with other practice owners and discipline leads in order to ensure consistency.

Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.

Participates in the execution and implementation of solutions.

May serve as a discipline lead and participate in steering committees.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.



Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Time Management
Using Tables And Graphs


Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;


Associate's degree in a technical field, plus seven years' related experience, or;


High School Diploma plus nine years' related experience

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Erie

Job Segment: Claims, Business Analyst, User Experience, Business Intelligence, Systems Analyst, Insurance, Technology