Senior IT Analyst

Date: Mar 29, 2020

Division or Field Office:

Information Technology Division

Department of Position: IT Asset Management Dept 

Work from:

Corporate Office, Erie PA

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Drives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control

In addition, our ideal candidate would have experience in the below areas:

Duties and Responsibilities Section (Preferred):

  • Serves as process manager for the software asset management process
  • Leads continuous improvement of related corporate policy, process documentation, KPIs, and metrics to promote optimal business value return
  • Guides and leads work activities of other IT Analysts assigned to the software asset management team
  • Leads the implementation of a new software asset management process and system
  • Collaborates extensively with process managers for configuration management, hardware asset management, and other IT service management processes


Qualifications Section (Preferred):
 

  • Advanced degree preferred
  • Prior work experience in process definition and management preferred
  • Prior work experience involving the assurance of software license compliance preferred
  • Prior work experience with software contract reviews and management preferred
  • Prior work experience with automated discovery and normalization of deployed software preferred
  • Prior work experience with the implementation of software asset management process on a ServiceNow platform preferred
Duties and Responsibilities
  • Analyzes the highest level and most complex business, technical process, system and/or technical problems.Â
  • Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change. Â
  • Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
  • May serve as a discipline lead and participate in steering committees.
  • Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system). May provide practice, discipline and technical guidance; develops and maintains relationships with other practice owners and discipline leads in order to ensure consistency.
  • Participates in the execution and implementation of solutions.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Business Acumen
    Decision Making
    Developing And Maintaining Relationships
    Influencing Skills
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Planning And Organizing
    Problem Analysis
    Resourcefulness
    Service Orientation
    Time Management
    Using Tables And Graphs
    Qualifications

    Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;

     

    Associate's degree in a technical field, plus seven years' related experience, or;

     

    High School Diploma plus nine years' related experience

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Rarely
    Driving; Occasional (<20%)
    Pushing/Pulling; Rarely
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely


    Nearest Major Market: Erie

    Job Segment: User Experience, Business Intelligence, Technology