Senior IT Analyst (Performance/Capacity Planning)

Date: Oct 9, 2020

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Corporate Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Drives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business Data Business Intelligence Security Quality User Experience Production Control.

This opportunity is for a Senior IT Analyst and will focus on:

  • Help assure ERIE’s computer systems are performing efficiently and right sized to meet current / future business requirements in a cost-effective manner
  • In the Infrastructure Performance and Capacity Planning role your efforts will:
    • Improve system performance by exploiting new / existing technologies across multiple computer platforms
    • Accelerate decision making with trend and analytical reporting using Big Data reporting tools
    • Control costs by making Improvement recommendations
    • Enhance ERIE’s capabilities by engaging with 3rd party vendor personnel and software
    • Inform technical direction by collaborating with leadership and senior level teammates
    • Improve focus by evaluating / prioritizing incoming work and collaborating with broader team to refine processes

Preferred experience & Skills include:

  • Self-motivated
  • Analytical mindset
  • Improvement mentality
  • Advocate for change
  • Collaboration with management, engineers, administrators, and vendors
  • Big Data reporting tools (e.g. Splunk)
  • Integration tools (e.g. Ironstream)
  • Scripting, coding
  • Mainframe and / or Open Systems tuning / performance analysis


The hiring manager will consider candidates either at the professional or senior IT Analyst level based on their experience.

Duties and Responsibilities
  • Analyzes the highest level and most complex business, technical process, system and/or technical problems.Â
  • Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change. Â
  • Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
  • May serve as a discipline lead and participate in steering committees.
  • Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system). May provide practice, discipline and technical guidance; develops and maintains relationships with other practice owners and discipline leads in order to ensure consistency.
  • Participates in the execution and implementation of solutions.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Business Acumen
    Decision Making
    Developing And Maintaining Relationships
    Influencing Skills
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Planning And Organizing
    Problem Analysis
    Service Orientation
    Time Management
    Using Tables And Graphs

    Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;


    Associate's degree in a technical field, plus seven years' related experience, or;


    High School Diploma plus nine years' related experience

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Rarely
    Driving; Occasional (<20%)
    Pushing/Pulling; Rarely
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely

    Nearest Major Market: Erie

    Job Segment: Mainframe, Business Intelligence, User Experience, Technology