Senior IT Analyst - Quality Coach

Date: Mar 17, 2020

Division or Field Office:

Strategic & Intgrtd Svcs Division

Department of Position: IT Quality Mgmt Office Dept 

Work from:

Corporate Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Drives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number of stakeholders across the organization and will present challenges in complexity or deadlines. May perform duties in one or more of the following disciplines: Business, Data, Business Intelligence, Security, Quality, User Experience, Production Control.


This role is for an IT Quality Coach within the Quality Management Office

Key responsibilities include:


  • Works with leadership and individual contributors (particularly engineers, architects, PMs, team leads, and app owners) to accelerate delivery under quality controls, ensure adoption of consistent end-to-end quality management practices, and measurably increase quality while reducing cost of quality.
  • Advises, mentors teams and supports team leads and management regarding quality principles, techniques, and practices/disciplines across the SDLC including post production support.
  • Monitors and ensures consistent quality management practices and standards as part of project and support teams
  • Works with the QMO Practice team to design the Quality initiatives defined within the QMO Roadmap
  • Leads or assists in mitigating technical and business issues and problems affecting quality

Preferred skills, abilities and experience:

  • Maintains and shares strong proficiency in contemporary and emerging quality management standards, practices, patterns, frameworks, tools, controls, metrics, and training as compared to the industry
  • Excellent collaboration and facilitation skills
  • Excellent change management skills; experience using an industry standard change management model
Duties and Responsibilities
  • Analyzes the highest level and most complex business, technical process, system and/or technical problems.Â
  • Conducts research, generates comparisons, draws conclusions, makes recommendations and validates solutions to effect transformational change. Â
  • Ensures actions are aligned to enterprise strategies; provides insight to assist in business or technical direction.
  • May serve as a discipline lead and participate in steering committees.
  • Collaborates across multiple teams to drive analysis management processes (i.e. business, quality, experience, system). May provide practice, discipline and technical guidance; develops and maintains relationships with other practice owners and discipline leads in order to ensure consistency.
  • Participates in the execution and implementation of solutions.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Business Acumen
    Decision Making
    Developing And Maintaining Relationships
    Influencing Skills
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Planning And Organizing
    Problem Analysis
    Service Orientation
    Time Management
    Using Tables And Graphs

    Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;


    Associate's degree in a technical field, plus seven years' related experience, or;


    High School Diploma plus nine years' related experience

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Rarely
    Driving; Occasional (<20%)
    Pushing/Pulling; Rarely
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely

    Nearest Major Market: Erie

    Job Segment: Business Intelligence, User Experience, Technology