Senior IT Technician

Date: Mar 18, 2020

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept 

Work from:

Corporate Office, Erie PA

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

 

Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Researches, troubleshoots, monitors and maintains systems that affect critical system components for the business and/or stakeholders. May perform duties in one or more of the following disciplines: Print/Document Telecommunications Production Control Data Center/Operations Service Desk Client Services

The below experience would be highly preferred:

  • Previous telephone provisioning experience preferred
  • Unified Communications experience preferred
Duties and Responsibilities
  • Troubleshoots and resolves highly complex problems for familiar or unfamiliar technologies, using established or unwritten policies and processes.
  • Researches and determines most effective method to resolve technical issues.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Mentors and trains junior technicians.
  • Leads small teams to develop recommendations for a variety of technical fixes or solutions.
  • May lead efforts to define new policies, processes and standards.
  • Competencies
    Ability To Learn And Follow Procedures
    Ability to Manage Complexity
    Coaching
    Decision Making
    Developing And Maintaining Relationships
    Influencing Skills
    Information Management Skills
    Interpersonal Communication
    Job-Specific Knowledge
    Oral Communication
    Planning And Organizing
    Problem Analysis
    Resourcefulness
    Service Orientation
    Time Management
    Using Tables And Graphs
    Qualifications

    Minimum Educational Requirements and Experience Equivalencies: Associate's degree in technical field, plus three years' related technical experience; or High school diploma, or GED, plus five years' related technical experience.

    Physical Requirements
    Lifting 0-20 lbs; Occasional (<20%)
    Lifting 20-50 lbs; Occasional (<20%)
    Lifting Over 50 lbs; Rarely
    Driving; Occasional (<20%)
    Pushing/Pulling; Rarely
    Manual Keying/Data Entry; Frequent (50-80%)
    Climbing; Rarely


    Nearest Major Market: Erie

    Job Segment: Technician, Telecom, Telecommunications, Service Desk, Data Center, Technology, Customer Service