Senior Phone Administrator

Date: Mar 25, 2024

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Enterprise IT Infrastructure & Operations Division

Department of Position: Employee Tech Department 

Work from:

Corporate Office in Erie, Pa
Salary Range:

$85,247.00 - $136,175.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.
     

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

Position Summary

Performs administration of networks, systems and databases which affect critical enterprise platforms that cross the organization and that impact a significant number of stakeholders. May develop complex, enterprise wide solutions and/or introduce new vendor relationships and/or new technology. May perform duties in one or more of the following disciplines: Database System Network Middleware

 

What You'll Do:
This opportunity is for a Sr. IT Administrator that will focus on maintaining and optimizing our phone and contact center platforms.  Duties include training and onboarding employees and peers, work closely with vendors to ensure timely and effective support, attend and participate in contact center buildouts and technology decisions.

 

What Makes You Stand Out:

  • Knowledge of telecom technologies, such as VoIP, PBX, analog, digital, and fiber optics.
  • Proficiency in configuring, deploying, and troubleshooting telecom systems.
  • Familiarity with networking protocols, such as TCP/IP, UDP, and FTP.
  • Experience with telephony systems, such as Cisco Call Manager

Duties and Responsibilities

  • Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep in multiple technologies and/or platforms and seeks root cause analysis in related domains. Completes projects/outcomes of high complexity.
  • Installs new network server hardware and other devices. Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
  • Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
  • Ensures maintenance of system, tracks systems performance regularly and identifies performance issues and tuning opportunities; recommends improvements where applicable.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Participates as a team member and contributes to team projects. Mentors less senior staff members and provides peer review and technical oversight.
  • Assists in setting technical direction and strategy; provides insight to help inform leaders.

 

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Competencies

  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Instills Trust
  • Decision Quality
  • Values Diversity
  • Nimble Learning
  • Customer Focus
  • Optimizes Work Processes
  • Ensures Accountability
  • Coding And Converting
  • Information Management Skills
  • Job-Specific Knowledge
  • Proofing Text And Numbers
  • Using Tables And Graphs

Qualifications

  • Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;
  • Associate's degree in a technical field, plus seven years' related experience, or;
  • High School Diploma plus nine years' related experience

Physical Requirements

  • Lifting/Moving 0-20 lbs; Occasional (<20%)
  • Lifting/Moving 20-50 lbs; Occasional (<20%)
  • Ability to move over 50 lbs using lifting aide equipment; Rarely
  • Driving; Occasional (<20%)
  • Pushing/Pulling/moving objects, equipment with wheels; Rarely
  • Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
  • Climbing/accessing heights; Rarely


Nearest Major Market: Erie