Service Coordinator
Date: Sep 4, 2025
Location: Erie, PA, US, 16530
Company: Erie Insurance
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Division or Field Office: |
Corporate Services Division |
| Department of Position: | Environmental Mgt & Enrgy Dept |
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Work from: |
Erie Home Office |
| Salary Range: |
$44,055.00 - $70,372.00 * salary range is for this level and may vary based on actual level of role hired for |
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Under minimal supervision, provides coordination and support activities relating to day to day operations in the facilities service’s groups (HVAC, Electrical, BAS, and Facilities Maintenance) while working in a fast-paced and demanding atmosphere.
- This position will be 1st Shift, 7:00am-3:00pm
Duties and Responsibilities
- Receives and distributes technical service requests from Erie employees and other departments.
- Reviews completed work orders and identifies additional requirements.
- Works with project managers, construction managers and other departments as required in planning and executing projects.
- Assists supervisor and senior staff with managing service vendors with research, scope of work, scheduling, and follow-up thru completion.
- Primary operator of maintaining assets data, records, and reporting within our Computer Maintenance Management System.
- Assists Supervisor with the collection of and maintenance of Energy Management data and providing detailed reporting.
- Serves as the primary point of contact for their respective group.
- Back-up for service coordinators within our group.
- Develops Equipment Maintenance Checklist from manufacturer’s manuals and documentation.
- Assists with the collection of and maintains technical resources.
- Collaborates with Sourcing and Vendor Management to request and track purchases.
- Supports supervisors and technical staff with administrative requirements.
- Utilizes inventory system to maintain stock levels.
- Performs additional duties as required.
The first 8 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Capabilities
- Self-Development
- Collaborates
- Cultivates Innovation
- Instills Trust
- Decision Quality
- Values Diversity
- Nimble Learning
- Customer Focus
- Optimizes Work Processes (IC)
- Ensures Accountability
- Information Management Skills
- Job-Specific Knowledge
- Perceptual Abilities
Qualifications
Minimum Educational Requirements
- High school diploma, or equivalent.
Additional Experience
- Four years of related experience required.
- In-depth knowledge of word processing, spreadsheet, data base, and presentation software required.
- Proficiency in spelling, grammar, punctuation, and correspondence formats required.
- Facility Maintenance administrative experience preferred.
- Knowledge of Computerize Maintenance Management Systems preferred.
- Strong working knowledge of scheduling and planning projects preferred.
Physical Requirements
- Climbing/accessing heights; Rarely
- Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
- Lifting/Moving 0-20 lbs; Rarely
- Lifting/Moving 20-50 lbs; Rarely
- Ability to move over 50 lbs using lifting aide equipment; Rarely
- Driving; Rarely
- Pushing/Pulling/moving objects, equipment with wheels; Rarely
Nearest Major Market: Erie
