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Service Coordinator

Date: Jun 21, 2022

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Corporate Services Division

Department of Position: Environmental Mgt & Enrgy Dept 

Work from:

Erie Home Office


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under minimal supervision, provides coordination and support activities relating to day to day operations in the facilities service’s groups (HVAC, Electrical, BAS, and Facilities Maintenance) while working in a fast-paced and demanding atmosphere.

Duties and Responsibilities

Receives and distributes technical service requests from Erie employees and other departments.

Reviews completed work orders and identifies additional requirements.

Works with project managers, construction managers and other departments as required in planning and executing projects.

Assists supervisor and senior staff with managing service vendors with research, scope of work, scheduling, and follow-up thru completion.

Primary operator of maintaining assets data, records, and reporting within our Computer Maintenance Management System.

Assists Supervisor with the collection of and maintenance of Energy Management data and providing detailed reporting.

Serves as the primary point of contact for their respective group.

Back-up for service coordinators within our group.

Develops Equipment Maintenance Checklist from manufacturer’s manuals and documentation.

Assists with the collection of and maintains technical resources.

Collaborates with Sourcing and Vendor Management to request and track purchases.


Supports supervisors and technical staff with administrative requirements.


Utilizes inventory system to maintain stock levels.


Performs additional duties as required.

The first 8 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Duties and Responsibilities (cont'd if applicable)


Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Information Management Skills
Job-Specific Knowledge
Perceptual Abilities


High school diploma, or equivalent.


Four years of related experience required.


In-depth knowledge of word processing, spreadsheet, data base, and presentation software required.


Proficiency in spelling, grammar, punctuation, and correspondence formats required.


Facility Maintenance administrative experience preferred.


Knowledge of Computerize Maintenance Management Systems preferred.


Strong working knowledge of scheduling and planning projects preferred.

Physical Requirements

Climbing; Rarely
Manual Keying/Data Entry; Often (20-50%)
Lifting 0-20 lbs; Rarely
Lifting 20-50 lbs; Rarely
Lifting Over 50 lbs; Rarely
Driving; Rarely
Pushing/Pulling; Rarely

Nearest Major Market: Erie