Solution, Portfolio, Delivery and Support Manager

Position Summary

Leads teams focused on Business systems and solution development and support. Designs, builds and supports solutions or improvements to business systems that can be accomplished through technology or alternative uses of existing technology. Oversees technical debt management, currency, KPIs and optimization of people. Serves as a liaison between the technical team, organization leadership, and providers. Oversees technical debt management, currency, KPIs, optimization of people and vendor activity for multiple vendors, may serve as primary relationship manager. 

Duties and Responsibilities

• What makes you stand out:

  Proven experience and ability to design and execute enterprise-wide advanced analytics that align with business objectives and deliver measurable value. Previous leadership experience overseeing an advanced analytics organization responsible for the full lifecycle of AI/ML solutions to include model development, deployment, and performance monitoring leveraging MLOps best practices.  This role should excel at translating complex analytical needs into technical solutions, fostering strong collaboration across business, IT and security teams. A proven track record of driving adoption, developing advanced AI/ML models, and ensuring secure and scalable model deployment. Prior experience creating high-performing teams and a culture of innovation and continuous improvement. A passion for advancing AI/ML solutions in a technology organization and promoting a culture of innovation.

   

  Preferred Experience and Skills:

  Experience implementing AWS analytics capabilities, including AWS Glue, Redshift, Athena, QuickSight, and SageMaker, to drive data-driven decision-making. Ensures compliance with data security and privacy regulations, including GDPR, CCPA, and industry-specific requirements. Has established data cataloging, lineage tracking, and metadata management frameworks. Demonstrated technical competency developing and maintaining ETL/ELT pipelines with tools like Apache Spark, Airflow and dbt. Proven track record for optimizing queries for performance and cost optimization. Expertise implementing and driving adoption of emerging analytics and AI/ML technologies, identifying automation and promoting experimentation through innovation. Strong communication skills with the ability to articulate complex technical concepts. A strong commitment to individual and team development.

  Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.  
• Business Analysis, Influence and Collaboration: Identifies and analyzes business needs, requirements, and objectives, influencing and providing recommendations for solutions or improvements to business systems through technology or alternative uses of existing technology.
• System Design and Cost Estimation: Designs information systems that meet user needs and align with the organization's architecture, estimates the cost of system solutions, and prepares project plans to aid in prioritizing projects and allocating IT resources
• Team Leadership and Quality Assurance: Leads multiple teams in developing within common environments, ensuring high-quality delivery, adherence to quality standards, and providing technical and analytical guidance
• Vendor and Financial Management: Manages the integration of vendor partner development into end-to-end solutions, conducts financial health analysis to manage IT budgets, and plans technology investment decisions to optimize program and portfolio success
• Continuous Improvement and Compliance: Continuously evaluates technology, processes, and architecture to improve performance, plans for team capacity, provides audit support, compliance management, and monitors KPIs to ensure application health and efficient execution

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
 
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
 

Capabilities

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree, in computer or information science, business or equivalent and six years' experience in IT or related discipline; or
• Associate degree in computer or information science, business or equivalent and eight years' experience in IT or related discipline; or 
• High School diploma or equivalent and ten years' experience in IT or related discipline. 

Additional Experience

• Two years prior supervisory or leadership experience required.

Designations and/or Licenses

• Completion of relevant designations or training preferred.
   

Physical Requirements