Sr. Behavioral Researcher

Date: Sep 20, 2020

Division or Field Office:

Office Of The President

Department of Position: Next Level Innovation Team 

Work from:

Corporate Office in Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.



Applies empathy and deep user research techniques to bring informed perspectives that challenge the status quo as we develop human-centered solutions to complex challenges.


There are three positions available.

Duties and Responsibilities

Leads and drives generative (identifying behaviors, needs, and opportunities) and evaluative (testing concepts and prototypes) research planning (includes learning objectives, target population, research methods).

Crafts research protocols, selecting appropriate research methods (e.g., ethnographic interviews).

Oversees research logistics (e.g., recruiting, scheduling).

Executes research and leads interviews, often in unique conditions (e.g., in-home ethnography).

Leads and/or conducts analysis/synthesis of qualitative research insights, demonstrating exceptional writing and editing to craft impactful insights that compel stakeholders to take appropriate action.

Models industry best practice design discipline and innovation process expertise. 

Coaches innovation team members including experience designers, behavioral researches, business analysts, technical analysts, innovation leaders and business/IT partners on experience design best practices. 

Acts as a change agent to establish a sustainable culture of innovation across ERIE.

Ability to Manage Complexity
Business Acumen
Decision Making
Detail Orientation
Developing And Maintaining Relationships
Encouraging the Motivation of Others
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Time Management

Minimum Required Education Equivalents


Bachelor's degree in a related field such as business, design, research, etc. and five years’ related experience, required; or


Associate’s degree in a related field such as business, design, research, etc. and seven years’ related experience, required; or


Highschool diploma or GED and nine years’ related experience, required.


Master’s degree preferred. Experience in innovation or human-centered design preferred.

Physical Requirements
Climbing; Rarely
Driving; Rarely
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Pushing/Pulling; Occasional (<20%)

Nearest Major Market: Erie