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Sr. Experience Designer

Date: Jul 22, 2021

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Office Of The President

Department of Position: Next Level Innovation Team 

Work from:

Remote in Footprint or Corporate Office in Erie, PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Uses broad design expertise to guide the conception, prototyping, and launch of solutions to our stakeholder’s most complex challenges.



  • Candidates who are not local to Erie, PA may be given consideration to work full time remotely within ERIE's operating footprint in the states of: 
    • Illinois
    • Indiana
    • Kentucky
    • Maryland
    • New York
    • North Carolina
    • Ohio
    • Pennsylvania
    • Tennessee
    • Virginia
    • West Virginia
    • Wisconsin
    • Washington D.C.
  • The hiring manager may consider candidates for Experience Designer.  Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.

Duties and Responsibilities

  • Develops highly visual research takeaways (e.g. journey maps) and concept/idea summaries (e.g. storyboards, service blueprints).
  • Develops low and medium fidelity prototypes rapidly, utilizing skills to make illustrations, wireframes, or 3D models.
  • Develops low and medium fidelity prototypes rapidly, utilizing skills to make illustrations, wireframes, or 3D models.
  • Develops higher fidelity prototypes rapidly, utilizing strong visual design skills.
  • Coaches innovation team members including experience designers, behavioral researches, business analysts, technical analysts, innovation leaders, and business/IT partners on experience design best practices.
  • Demonstrates strong design perspective while leading team through ideation, with ability to strategically conceptualize future-state products, services, and experiences.
  • Partners with Business Analysts to design offerings with innovative business models and sources of revenue
  • Models industry best practice design discipline and innovation process expertise.
  • Acts as a change agent to establish a sustainable culture of innovation across ERIE.

Duties and Responsibilities (cont'd if applicable)

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.


Ability to Manage Complexity
Business Acumen
Decision Making
Detail Orientation
Developing And Maintaining Relationships
Encouraging the Motivation of Others
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Time Management


Minimum Required Education Equivalents


Bachelor's degree in a related field such as business, design, research, etc. and five years’ related experience, required; or


Associate’s degree in a related field such as business, design, research, etc. and seven years’ related experience, required; or


Highschool diploma or GED and nine years’ related experience, required.

Master’s degree preferred. Experience in innovation or human-centered design preferred.

Physical Requirements

Climbing; Rarely
Driving; Rarely
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Pushing/Pulling; Occasional (<20%)

Nearest Major Market: Erie