Training Delivery Specialist II

Date: Aug 2, 2019

Location: Erie, PA, US, 16530

Job requisition: 14458
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Division or Field Office:

Customer Service Division

Department of Position: FNOL Contact Center Ops Dept 

Work from:

Home Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Assesses training needs and conducts training. Coordinates the delivery and design of programs within scope of responsibility.

Duties and Responsibilities
  • Develops and delivers training curriculum to Employees and Agents, using available technologies
  • Schedules and delivers training in response to organizational needs. Consults with leadership to assess
    current training solutions and recommends training program modifications.
  • Reviews education materials and updates as necessary. Collaborates with other content owners to
    ensure that content is accurate and current
  • Maintains and applies current knowledge of trends affecting the insurance industry and/or adult learning.
  • Assists with projects related to assigned line of business or functional area. Conducts research and makes recommendations as required.
  • Adheres to budgets and company and travel guidelines.
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Detail Orientation

Educational Equivalencies
• Bachelor's degree in related field required; or
• Associate's degree in related field and two year related experience required; or
• High school diploma and four year related experience required


Two years relevant experience in designated training subject area, including a working knowledge of related business operations, procedures and systems required. Experience in training, consulting or related field required. Designation in a related field; eg General Insurance Certification (AINS) preferred. 

CE Instructor designation, or willingness to attain, required. Proficiency with facilitation technology required. Delivery territory includes ERIE's entire area of operations. Incumbent may be asked to reside within a particular region or be based out of the Home Office. Travel, including overnight stays,required. Valid driver's license and acceptable driving record required.

Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Rarely
Driving; Occasional (<20%)
Pushing/Pulling; Rarely
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely

Nearest Major Market: Erie

Job Segment: Consulting, Technology

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