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Underwriting Support Specialist I

Date: Sep 23, 2022

Location: Erie, PA, US, 16530

Company: Erie Insurance

Division or Field Office:

Underwriting Division

Department of Position: Specialty/Middle Mkt/Ops Dept 

Work from:

Home Office, Erie PA


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.  To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.


Position Summary

Under close supervision, provides documentation, processing and clerical support to assist with underwriting functions.Provides service by interacting with Agents, Policyholders and Employees to respond to inquiries regarding underwriting and acts as a resource for questions related to internal processes and systems.


  • There are multiple open positions.
  • Successful candidate will work from the Home Office and a hybrid schedule will be considered.

Duties and Responsibilities

Assists in basic clerical functions, including answering phones, updating systems as required, retrieving imaged documents, coordinating the generation and mailing of written correspondence, setting up policies to review prior to renewal, monitoring diaries and processing reports.

Performs limited review of appraisals, underwriting reports, claims, specified endorsements, renewals and quotes to identify missing information, according to established criteria. Documents information using online systems as required.

Contacts Agents for missing or incomplete information on applications, renewals, questionnaires and endorsement requests, under guidance of underwriter. Orders and monitors receipt of various underwriting reports.

Assists underwriters in documenting underwriting files and entering data into the appropriate system. Generates documents from ERIE systems as needed.

Performs less complex policy data changes and verifies coverages as required.

Identifies necessary forms, attachments and enclosures accordingly. Types information from various source documents for various lines of business.

Attends appropriate training sessions.



The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Values Diversity
Nimble Learning
Customer Focus
Cultivates Innovation
Optimizes Work Processes
Instills Trust
Ensures Accountability
Decision Quality


High school diploma, or GED, required. Familiarity with ERIE’s products, systems and processes preferred.  Willingness to enroll in General Insurance Program or LOMA preferred. Working knowledge of on-line systems such as BUNDL or Dell, letter generating software, on-line manuals and e-mail preferred.


All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth.  For this purpose, business class internet means internet service with a static IP address,  dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics.  The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIE’s systems.


Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Constant (>80%)
Climbing; Rarely

Nearest Major Market: Erie