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Commercial Payment Specialist

Date: May 9, 2023

Location: Harborcreek, PA, US, 16510

Company: Erie Insurance

Division or Field Office:

Customer Service Division

Department of Position: Policy Processing Ops Dept 

Work from:

Knowledge Park Office, Harborcreek PA 
Salary Range:

$42,343.00 - $67,639.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.


At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.


Position Summary

Under minimum supervision monitors ERIE’s commercial pay-as-you-go payment program to determine policy eligibility, manage vendor relations, resolve account disputes, answer questions,  provides program guidance, and recommends and implements process improvement. 


  • The successful candidate will have experience with STG preferred.  
  • A hybrid schedule or if currently full-time remote that status can be kept.

Duties and Responsibilities

Determines a policy’s eligibility to enroll in ERIE’s commercial payment program. 


Enrolls policyholders and 3rd party payroll vendors in the program, informs customers of program’s requirements, and answers complex questions regarding the program. 


Handles the removal of policies that do not comply with program guidelines. 


Monitors payment activity, initiates ACH withdrawals, investigates and answers questions pertaining to account withdrawals or refunds.  Makes payment adjustments as needed.  Coordinates payment terms with policyholders, agents, DSMs, branch employees and SCIMs when necessary.


Processes audits and endorsements based on established guidelines set by general management in the division.


Develops and applies extensive underwriting knowledge of commercial policies that are subject to audit.


Works closely with Agents, management, various business areas and members of the program team to resolve account disputes, answer questions, and provide program guidance.


Maintains knowledge of the various manual rules and/or state laws regarding premium audit.  Maintains and applies a basic understanding of the rates and premiums for each line of business, data entry formats and procedures used by the section.


Reviews financial records submitted by Policyholders to complete and/or dispute the premium audit. 


Verifies accuracy of figures and reviews notations by auditor. Reviews classification changes recommended by the auditor to determine if code changes are appropriate.  Communicates classification changes to Underwriter and Agents or requests approval to change classifications.


Responds to agent, policyholder or internal customer calls/emails to answer complex questions and to explain the outcome and analysis on accounts.


Acts as a liaison to Underwriting, Office of the President, Collections, State Bureaus, and State Insurance Departments on premium audit issues and answer audit-related complaints.


Responsible for process/program improvement, identifies areas of improvement, recommends suggestions and implements changes, per supervisory approval.


Performs other duties as required.

Duties and Responsibilities (cont'd if applicable)

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.


Values Diversity
Nimble Learning
Customer Focus
Cultivates Innovation
Instills Trust
Optimizes Work Processes
Decision Quality
Ensures Accountability



Bachelor’s degree in business or related field required; or


Associates in business or related field and two year of insurance related experience;


Or High School Diploma, GED required with 4 years of insurance related experience required.


Experience processing commercial audits, processing complex audits and rating experience preferred.


Ability to use Microsoft word products; skilled in using Excel, use of Pivot Tables preferred.


Ability to read thru and navigate appropriate ERIE policy management, processing, and billing systems required.


Ability to read and access the logic of allocation of payments, transfers, audits required.


Familiarity with system requirements of producing refunds preferred.

Physical Requirements

Climbing; Rarely
Driving; Rarely
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Manual Keying/Data Entry; Frequent (50-80%)
Pushing/Pulling; Occasional (<20%)

Nearest Major Market: Erie